none
False invalid copy of windows notification RRS feed

  • Question

  • As of today when I booted up my pc there was an icon in the bottom right corner of the account screen telling me that I do not own a valid copy of windows.  When that is not the case at all.  I have an Alienware 5100 Pentium D 3.0 GHZ with one gig of crucial ram.  Geforce 6800 gt gpu and a 160 gig hard drive.  XP Home with service pack 2.  I am however running an Alienware guise for my account on the OS.  The install disk that my os came from is the Alienware version that I got with the pc that has been installed for more than a year now and this notification is just now popping up.  I would appreciate some guidence as to how this could have happened and how it can be resolved.  And if not to be pointed in the direction of people that could.  Thank you for your time.  Below is the readout from the scan.

    Ben

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-PB7PG-VVPTM-YTKYJ
    Windows Product Key Hash: B/rQK9iCHhmBKqxmYePPKT411PE=
    Windows Product ID: 76477-OEM-2111907-00227
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 7ee7b5f1-6105-4dd1-bcc8-c3d185bdc6a3
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7ee7b5f1-6105-4dd1-bcc8-c3d185bdc6a3</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-YTKYJ</PKey><PID>76477-OEM-2111907-00227</PID><PIDType>2</PIDType><SID>S-1-5-21-839522115-1004336348-725345543</SID><SYSTEM><Manufacturer>alienware                       </Manufacturer><Model>D955XBK_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BK95510J.86A.1784.2005.0715.1529</Version><SMBIOSVersion major="2" minor="3"/><Date>20050715000000.000000+000</Date><SLPBIOS>alienware,alienware,alienware,alienware</SLPBIOS></BIOS><HWID>72CB33470184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Alienware Corp.</name><model>CustomPC</model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
    Wednesday, February 7, 2007 2:09 AM

Answers

  • Hi Oheigertaigh,

    Thank you for posting the diagnostic output!!  From reviewing it, the Windows installation did pass validation and is genuine.  I see that our notifications application that is installed is an older version.  The notificaitons app does recognize that your system is genuine (or successfully passed validation), so it really should not be providing any notifications.

    Does this happen on all user accounts?  Or only accounts that are limited or do not have admin access?

    I have a couple of things we can try.  Please do this while using the account that exhibits the non-genuine notifications (hopefully that account has admin privs):

    1) Click the START button.
    2) Click RUN.
    3) Type the following command:  wgatray.exe /b
    4) Click OK.
    5) Reboot the PC.

    Do the non-genuine notifications still appear? 

    You can also choose to install our most recent notifications version here:  http://www.microsoft.com/downloads/details.aspx?FamilyID=b308d840-b1ee-4d55-ad5e-68b21aed1b6f&DisplayLang=en

    Please let me know!

    Thanks,
    Michelle

     

     

    Wednesday, February 7, 2007 2:25 AM
  • Hi Ben,

    Thank you for following up and letting us know the status of your issue.  I'm glad things are in working order again!

    Good luck and please do not hesitate to contact us if you have future questions or concerns.

    Thanks,
    Michelle

    Wednesday, February 7, 2007 8:47 PM

All replies

  • Hi Oheigertaigh,

    Thank you for posting the diagnostic output!!  From reviewing it, the Windows installation did pass validation and is genuine.  I see that our notifications application that is installed is an older version.  The notificaitons app does recognize that your system is genuine (or successfully passed validation), so it really should not be providing any notifications.

    Does this happen on all user accounts?  Or only accounts that are limited or do not have admin access?

    I have a couple of things we can try.  Please do this while using the account that exhibits the non-genuine notifications (hopefully that account has admin privs):

    1) Click the START button.
    2) Click RUN.
    3) Type the following command:  wgatray.exe /b
    4) Click OK.
    5) Reboot the PC.

    Do the non-genuine notifications still appear? 

    You can also choose to install our most recent notifications version here:  http://www.microsoft.com/downloads/details.aspx?FamilyID=b308d840-b1ee-4d55-ad5e-68b21aed1b6f&DisplayLang=en

    Please let me know!

    Thanks,
    Michelle

     

     

    Wednesday, February 7, 2007 2:25 AM
  • Actually I ended up figuring it out on my own just after I made this post.  I remembered that Sygate firewall had crashed the day before and as you may know when this happens you have to reconfigure which programs and kernels are acceptable to connect to the internet.  Well my fiancee was the first to use the pc after the firewall crash and had not told Sygate to always allow the LSA shell and another process that I can't remember to be able to connect to the internet.  So I allowed these processes, rebooted,  and the  problem was solved.  Thanks for your time though.  It's good to know that I will have a reliable place to come when it comes to system os questions.

    Ben
    Wednesday, February 7, 2007 8:06 PM
  • Hi Ben,

    Thank you for following up and letting us know the status of your issue.  I'm glad things are in working order again!

    Good luck and please do not hesitate to contact us if you have future questions or concerns.

    Thanks,
    Michelle

    Wednesday, February 7, 2007 8:47 PM