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  • I have contacted Microsoft Support 5 times now.  Each high end tech was able to fix the problem, but the resolution doesn't last. It reverts back to the problem I was having in the first place.  It took 3 times to get the clock to stay on my desktop, but now this seems to have been corrected.  I'm still having problems with my desktop.  I put the icons where I want them, & the next time I shut my computer down, they have rearranged themselves completely different from what I wanted.  All techs took access of my computer to try to fix this, & each one did temporarily.  It's so darn frustrating.  I've wasted way too much time with this issue.  

    Microsoft has a good reputation, & it amazes me that you can't solve this simple problem.  I'm not alone - I have been online to anyone out there that could help me.  There were many that are having the same problem, but what they recommend doesn't help either.

    Can anyone help?

    Thanks,

    Marilyn Story

    Thursday, January 22, 2015 2:15 PM

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