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Windows 7 suddenly not genuine!! RRS feed

  • Question

  • I have a Dell laptop which we purchased two weeks ago, and the Windows 7 has suddenly started saying it is not Genuine.  Dell in their wisdom say that their technical support for Studio laptops is closed until Monday (it is now Saturday morning) but I'd like to sort it out before then if possible, so any help would be appreciated.

    The output from the diagnostic program is:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {47903BC4-2D14-4D6A-B321-6346EBAA506D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47903BC4-2D14-4D6A-B321-6346EBAA506D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-735304557-3308651098-3054428100</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1555</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090423000000.000000+000</Date></BIOS><HWID>ACBB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>46940DC69C3E773</Val><Hash>wuBhH4Ffpo4mTMHD2rZj72/QxPQ=</Hash><Pid>89446-953-9554982-65274</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0342010
    Installation ID: 013695602264533664679162764061654364789956671605491954
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 06/03/2010 10:59:42

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAEAAAACAAAAAgABAAEA6GGqc2s5en8mnmoL7lVsZdR/xnCaiERJ0kPu2EbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   DELL    M09   
      OSFR   DELL    DELL   
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

     

    Saturday, March 6, 2010 11:16 AM

Answers

  • Somehow your laptop shipped with the A06 bios, A07 and later have support for windows 7. If you bought it new they must have really screwed up. If you bought it used then the person who sold it to you very likely thought it was ready for windows 7 and was not aware that it 1. did not qualify without the upgrade disk from MS and 2. needed a bios flash to install the valid SLP 2.1 marker.

    Look at the bottom of your PC, if it has a COA sticker for 7 premium then call Dell and make them fix it, or use the COA on the bottom of the laptop to activate by phone. Alternativley if you have the skills and knowledge I will past the links for the bios below.


    NOW, this is the important part, if you bought the computer used then you and the dell/ms team have been victimized. The legal and correct thing to do would be to return the computer and get your money back or count your losses and install a valid OS with a valid license.


    Here is the excerpt for the bios information.


    <Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090423000000.000000+000  <----see the date and revision?

    Here are the bios files that support windows 7 (or better yet, search dell support using your service tag number, on the bottom of the PC or listed in the bios)

    http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R226916&SystemID=STUDIO1555&servicetag=&os=WLH&osl=en&deviceid=19286&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&fileid=325351

    http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R247639&SystemID=STUDIO1555&servicetag=&os=WLH&osl=en&deviceid=19286&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&fileid=361416

    Couple of notes, flashing the bios can ruin your computer if you do it wrong. AND, the big one, if your computer has the vista COA sticker it is not valid for windows 7 SLP activation EVEN if you flash the bios to the newer revisions. If that is the case you may still qualify for Dell's upgrade program, only they can tell you that.


    Saturday, March 6, 2010 3:16 PM

All replies

  • Somehow your laptop shipped with the A06 bios, A07 and later have support for windows 7. If you bought it new they must have really screwed up. If you bought it used then the person who sold it to you very likely thought it was ready for windows 7 and was not aware that it 1. did not qualify without the upgrade disk from MS and 2. needed a bios flash to install the valid SLP 2.1 marker.

    Look at the bottom of your PC, if it has a COA sticker for 7 premium then call Dell and make them fix it, or use the COA on the bottom of the laptop to activate by phone. Alternativley if you have the skills and knowledge I will past the links for the bios below.


    NOW, this is the important part, if you bought the computer used then you and the dell/ms team have been victimized. The legal and correct thing to do would be to return the computer and get your money back or count your losses and install a valid OS with a valid license.


    Here is the excerpt for the bios information.


    <Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090423000000.000000+000  <----see the date and revision?

    Here are the bios files that support windows 7 (or better yet, search dell support using your service tag number, on the bottom of the PC or listed in the bios)

    http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R226916&SystemID=STUDIO1555&servicetag=&os=WLH&osl=en&deviceid=19286&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&fileid=325351

    http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R247639&SystemID=STUDIO1555&servicetag=&os=WLH&osl=en&deviceid=19286&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&fileid=361416

    Couple of notes, flashing the bios can ruin your computer if you do it wrong. AND, the big one, if your computer has the vista COA sticker it is not valid for windows 7 SLP activation EVEN if you flash the bios to the newer revisions. If that is the case you may still qualify for Dell's upgrade program, only they can tell you that.


    Saturday, March 6, 2010 3:16 PM
  • Many thanks for the response.

    The laptop was bought direct from Dell although it was from Dell outlet, having a slight cosmetic defect (a scratch that I have yet to find!).

    It was specified by Dell as with W7 Home Premium, so they are the ones that will have to sort it out then, one way or the other.  I will be on to them on Monday. 
    Saturday, March 6, 2010 10:22 PM
  • Glad to help
    Sunday, March 7, 2010 1:13 AM
  • Hello Carl_OH,

    Nice catch!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, March 7, 2010 5:00 AM
  • Hello Carl_OH,

    Nice catch!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    I agree, good detailed explanation, nice job.

    Darin MS
    Tuesday, March 9, 2010 12:19 AM
  • Call to Dell made, BIOS flashed to version A08, All is now well.

    Many thanks again for your assistance
    Friday, March 12, 2010 12:03 AM
  • Awsome, glad to here it.
    Friday, March 12, 2010 1:10 AM