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OH NO! NOT THE OFFICE VALIDATION TOOL! RRS feed

  • Question

  •  That's right. Microsoft has created one of it's tools that just causes problems and go's downhill very fast. Couldn't they do something right for once?

     

    Any way, I have a genuine copy of Office XP and Microsoft has told me it is NOT genuine. I've tried to disable 'Office Genuine Advantage' in the Add-ons list, but Microsoft went one level hire and said it failed to load. How do I bypass validation and get just one update? It would be a MIRACLE if I could get the right Office Tools!!!

     

    Regards, John.

    Wednesday, June 27, 2007 8:21 AM

Answers

  • Beethoven,

     

    If you would like assistance please provide your diagnostic results. 

     

    Thank you

     

    Stephen Holm, MS

    Thursday, June 28, 2007 1:42 AM
  • Hello Stephen

     

    These are the diagnostic results from the Windows Genuine Website:

    0x80180114: This computer has failed validation. The key has being blocked by Microsoft.

     

    When I downloaded MGADiag.exe (Windows Genuine Advantage Diagnostics) it showed this:


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-TTCBH-2YYYV-KCGC8
    Windows Product Key Hash: 2pv5iMjIBj0b3ErytIDckvXy+ik=
    Windows Product ID: 55277-OEM-2149122-31127
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 0a9d2b5e-b1e6-4826-be53-96f150bcbdf4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0a9d2b5e-b1e6-4826-be53-96f150bcbdf4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-KCGC8</PKey><PID>55277-OEM-2149122-31127</PID><PIDType>3</PIDType><SID>S-1-5-21-1177238915-706699826-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario M2000 (PV297PA#ABG)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14    </Version><SMBIOSVersion major="2" minor="31"/><Date>20050128000000.000000+000</Date></BIOS><HWID>68D33907018400C2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17762</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Is there a way to update the key on this computer only?

     

    Thank You.

    Thursday, June 28, 2007 6:41 AM
  • Beethoven,

     

     I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuineIt will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

                Again, I am sorry to hear about your situation. Always be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. You shouldn't have to reimage your hard drive but just incase please don't forget to backup. Don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    WGA Forum Manager

     

    Thursday, June 28, 2007 11:36 PM

All replies

  • Beethoven,

     

    If you would like assistance please provide your diagnostic results. 

     

    Thank you

     

    Stephen Holm, MS

    Thursday, June 28, 2007 1:42 AM
  • Hello Stephen

     

    These are the diagnostic results from the Windows Genuine Website:

    0x80180114: This computer has failed validation. The key has being blocked by Microsoft.

     

    When I downloaded MGADiag.exe (Windows Genuine Advantage Diagnostics) it showed this:


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-TTCBH-2YYYV-KCGC8
    Windows Product Key Hash: 2pv5iMjIBj0b3ErytIDckvXy+ik=
    Windows Product ID: 55277-OEM-2149122-31127
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 0a9d2b5e-b1e6-4826-be53-96f150bcbdf4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0a9d2b5e-b1e6-4826-be53-96f150bcbdf4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-KCGC8</PKey><PID>55277-OEM-2149122-31127</PID><PIDType>3</PIDType><SID>S-1-5-21-1177238915-706699826-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario M2000 (PV297PA#ABG)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14    </Version><SMBIOSVersion major="2" minor="31"/><Date>20050128000000.000000+000</Date></BIOS><HWID>68D33907018400C2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17762</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Is there a way to update the key on this computer only?

     

    Thank You.

    Thursday, June 28, 2007 6:41 AM
  • Beethoven,

     

     I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuineIt will provide all of the possible steps which you can take.

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

                Again, I am sorry to hear about your situation. Always be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. You shouldn't have to reimage your hard drive but just incase please don't forget to backup. Don't hesitate re-posting if you need further assistance.

               

    Thank you

    Stephen Holm

    WGA Forum Manager

     

    Thursday, June 28, 2007 11:36 PM