OH NO! NOT THE OFFICE VALIDATION TOOL!

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  Beethoven,

   

  If you would like assistance please provide your diagnostic results. 

   

  Thank you

   

  Stephen Holm, MS

  Thursday, June 28, 2007 1:42 AM
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  Hello Stephen

   

  These are the diagnostic results from the Windows Genuine Website:

  0x80180114: This computer has failed validation. The key has being blocked by Microsoft.

   

  When I downloaded MGADiag.exe (Windows Genuine Advantage Diagnostics) it showed this:

  
  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key: *****-*****-TTCBH-2YYYV-KCGC8
  Windows Product Key Hash: 2pv5iMjIBj0b3ErytIDckvXy+ik=
  Windows Product ID: 55277-OEM-2149122-31127
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  ID: 0a9d2b5e-b1e6-4826-be53-96f150bcbdf4
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics:

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>0a9d2b5e-b1e6-4826-be53-96f150bcbdf4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-KCGC8</PKey><PID>55277-OEM-2149122-31127</PID><PIDType>3</PIDType><SID>S-1-5-21-1177238915-706699826-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario M2000 (PV297PA#ABG)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14    </Version><SMBIOSVersion major="2" minor="31"/><Date>20050128000000.000000+000</Date></BIOS><HWID>68D33907018400C2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17762</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

   

  Is there a way to update the key on this computer only?

   

  Thank You.

  Thursday, June 28, 2007 6:41 AM
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  Beethoven,

   

   I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

  First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.

              Again, I am sorry to hear about your situation. Always be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. You shouldn't have to reimage your hard drive but just incase please don't forget to backup. Don't hesitate re-posting if you need further assistance.

             

  Thank you

  Stephen Holm

  WGA Forum Manager

   

  Thursday, June 28, 2007 11:36 PM