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Issue installing CRM 2011 client for outlook 2013 RRS feed

  • Question

  • I am unable to install the CRM 2011 client for outlook

    14:33:12|   Info| Bootstrap version: 5.0.9688.583.
    14:33:12|   Info| User: mark.
    14:33:12|   Info| Initializing COM.
    14:33:12|   Info| Initialized COM.
    14:33:12|   Info| Current OS Version: 6.2.9200
    14:33:12|   Info|   ServicePack:
    14:33:12|   Info|   System Type: Workstation
    14:33:12|   Info|   Suite Mask: 0x0100
    14:33:12|   Info| IsIeInstalled=1
    14:33:13|   Info| IsDotNetInstalled=0
    14:33:13|   Info| Get the job key value BITSLocalTempDir as C:\Users\mark\AppData\Local\Temp\MSCRM_{5F491F76-10EC-4727-8423-B6D76262FC8B} from the registry.

    14:33:13|   Info| Checking whether installer dotNetFx40_Full_x86_x64.exe is locally available
    14:33:13|   Info| Local package for Microsoft .NET Framework not found
    14:33:13|   Info| Failed to find .NET setup program DOTNETFX\dotNetFx40_Full_x86_x64.exe.
    14:33:13|   Info| FWLink defined for Microsoft .NET Framework:  http://go.microsoft.com/fwlink/?LinkId=182091&clcid=0x409
    14:33:13|   Info| IsInstallerInstalled=1
    14:33:13|   Info| Windows Installer found is 5.0
    14:33:14|Warning| Error 1608 reported attempting to read VersionString for installed product.  UpgradeCode={1F4F1D2A-D9DA-32CF-9909-48485DA06DD5}, ProductCode={F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}
    14:33:14|  Error| Unknown property.   (msiutility.cpp:CMsiUtility::IsProductInstalled:119).
    14:33:14|   Info| Uninitializing COM.
    14:33:14|   Info| Uninitialized COM.
    14:33:14|   Info| Error in Run client bootstrap : Unknown property.  .
    14:33:14|   Info| === Setup bootstrap logging started 12/28/2012 2:33:14 PM ===
    14:33:14|   Info| Bootstrap version: 5.0.9688.583.
    14:33:15|   Info| User: mark.
    14:33:15|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    Friday, December 28, 2012 6:36 PM

Answers

  • I have un-installed office 2013 32-bit version. Re-installed the 64-bit version.

    Now the client can be installed.

    • Marked as answer by Mark Kramer1 Friday, December 28, 2012 8:31 PM
    Friday, December 28, 2012 8:31 PM

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