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Office 2007 Genuine copy failing validation RRS feed

  • Question

  • Hi there, I hope somebody can help. I recently purchased a copy of Office 2007 Professional plus. If I understand correctly, I can install it on two computers. I have installed on my desktop pc and everything went fine. When I installed on my laptop, after uninstalling a non genuine copy, everything seemed fine I went through the activation process on line, and it worked. The software then updated and I started getting a message saying that the copy is not geniune, and now it says that it will be deactivated in 13 days!

    I have run the WGA diagnostic, and got the following report. Looking at the report, I suspect that the non genuine copy of office enterprise is messing up and prevents activation and validation of the new genuine copy! What can I do??? I have tried re-uninstalling the old office version, but it did not work. Of course, If I ask Office whether the software is activated it says yes, but the report states the the old version is blocked, and the new one is not activated. It seems that I need to find out how to tell WGA to ignore the remnants of the non genuine version and focus the attention on avtivation and validation of the new one!

    Thanks for the help.

    Freddie

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
    Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
    Windows Product ID: 89578-OEM-7332157-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1F15F74E-EA96-4B9E-8EBB-9050D57CAB78}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F15F74E-EA96-4B9E-8EBB-9050D57CAB78}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-4248085054-1382062433-3645444665</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SQ45S70S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>11ST</Version><SMBIOSVersion major="2" minor="4"/><Date>20080108000000.000000+000</Date></BIOS><HWID>09303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65580</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A84A9194EF0D773</Val><Hash>8x8WzkR/lpOhHuXDjuz8MPYuliY=</Hash><Pid>89446-953-9590732-65197</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500107-02-1033-6000.0000-1632007
    Installation ID: 020581965192736053617745686241448400001355938666470223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DCXVT
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABQABAAIAAQACAAAABAABAAEAJJToEAy6wMQkNRpKDo/8kAqylNoSVfL0LeKsnoEvOq32n6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      APIC            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      ASF!              CETP            CETP
      SLIC            SECCSD        LH43STAR
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri


    Thursday, February 4, 2010 9:25 PM

Answers

  • Hello Freddie73,

    Thank you for that response :-)

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3



    As you have noted, there are two installations of Office on your Samsung computer.  In your post you stated that you thought the nongenuine Office Enterprise 2007 installation was interfering with the validation process, and I would agree with you.  You also mentioned that you have tried to uninstall the nongenuine Office Enterprise2007 installaiton, but have been unsuccessful.  Again, I would agree with your assessment.

    I think the solution is going to be the full removal of all installed Office products, and then a fresh installation of your Office Professional Plus 2007.

    Microsoft has an automated "FixIt" utility that will automatically remove all installations of Office, which is what we need to do in your situation.  Please go to this MS KB http://support.microsoft.com/kb/971179/ and download and run the MS FixIt to remove Office.  Once done, restart the computer twice, then begin with a fresh installation of your Office Professional Plus 2007.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:53 PM
    Friday, February 5, 2010 11:38 PM
  • Hello Freddie73,

    There are still remnants of the old nongenuine installation that we need to clean out.  That should have been done with the other FixIt, but for some reason it did not want to run on your system.

    Let's try another FixIt.  Go to this MS KB article http://support.microsoft.com/kb/919895  and work thru the Methods.  If you get to Method 3, that FixIt should take care of the issue, assuming of course your system will let you run it.

    After running the FixIt, restart the computer.  Open Word and then you should see the activation wizard.  Activate online normally.  Next, restart the computer.  Then, keeping all Office programs closed for the moment, go to www.microsoft.com/genuine and click on the Validate Office button.  Your Office should validate normally.  Finally, open several Office programs to ensure you no longer see the nongenuine notices.

    Post back to let us know how you do :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:53 PM
    Saturday, February 6, 2010 3:47 PM

All replies

  • Hello Freddie73,

    Can you please tell us about your purchase of Office Professional Plus 2007?  Did you buy it from a local store, or from an online store, thru a purchase program from your place of employment, or thru a purchase program from an educational institution?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, February 5, 2010 3:54 PM
  • Hello Dan,

    I purchased online  through a purchase programe from an educational institution.
    Friday, February 5, 2010 9:54 PM
  • Hello Freddie73,

    Thank you for that response :-)

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3



    As you have noted, there are two installations of Office on your Samsung computer.  In your post you stated that you thought the nongenuine Office Enterprise 2007 installation was interfering with the validation process, and I would agree with you.  You also mentioned that you have tried to uninstall the nongenuine Office Enterprise2007 installaiton, but have been unsuccessful.  Again, I would agree with your assessment.

    I think the solution is going to be the full removal of all installed Office products, and then a fresh installation of your Office Professional Plus 2007.

    Microsoft has an automated "FixIt" utility that will automatically remove all installations of Office, which is what we need to do in your situation.  Please go to this MS KB http://support.microsoft.com/kb/971179/ and download and run the MS FixIt to remove Office.  Once done, restart the computer twice, then begin with a fresh installation of your Office Professional Plus 2007.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:53 PM
    Friday, February 5, 2010 11:38 PM
  • Hi Dan,

    I tried to run the FixIt, but for some reasons I got an error message stating that the software was not for my system(?). However, you directed me in the right direction, and I took a more radic approach, trying to understand why I could not remove the previous installation. I found detailed instruction on how to remove an office installation by modifiyng the registry. It took long, but it worked, and finally I have managed to activate and validate my Office copy!

    Thanks for your help.

    Regards

    Freddie73
    Saturday, February 6, 2010 12:17 AM
  • Hi Dan at IT associates,

    Guess what? Today I got again the "this is not a genuine copy" message! It happened after installing the updates of Office. The most irritating thing is that the MGA diagnostic tool give me this result:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
    Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
    Windows Product ID: 89578-OEM-7332157-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1F15F74E-EA96-4B9E-8EBB-9050D57CAB78}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F15F74E-EA96-4B9E-8EBB-9050D57CAB78}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-4248085054-1382062433-3645444665</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SQ45S70S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>11ST</Version><SMBIOSVersion major="2" minor="4"/><Date>20080108000000.000000+000</Date></BIOS><HWID>09303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A84A9194EF0D773</Val><Hash>8x8WzkR/lpOhHuXDjuz8MPYuliY=</Hash><Pid>89446-953-9590732-65674</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500107-02-1033-6000.0000-1632007
    Installation ID: 020581965192736053617745686241448400001355938666470223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DCXVT
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABQABAAIAAQACAAAABAABAAEAJJToEAy6wMQkNRpKDo/8kAqylNoSVfL0LeKsnoEvOq32n6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      APIC            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      ASF!              CETP            CETP
      SLIC            SECCSD        LH43STAR
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri


    How is it possible????? Now I have a genuine version of Office that according to the message is going to "brick" in 12 days....

    Any suggestion?

    Regards

    Freddie73
    Saturday, February 6, 2010 11:22 AM
  • Hello Freddie73,

    There are still remnants of the old nongenuine installation that we need to clean out.  That should have been done with the other FixIt, but for some reason it did not want to run on your system.

    Let's try another FixIt.  Go to this MS KB article http://support.microsoft.com/kb/919895  and work thru the Methods.  If you get to Method 3, that FixIt should take care of the issue, assuming of course your system will let you run it.

    After running the FixIt, restart the computer.  Open Word and then you should see the activation wizard.  Activate online normally.  Next, restart the computer.  Then, keeping all Office programs closed for the moment, go to www.microsoft.com/genuine and click on the Validate Office button.  Your Office should validate normally.  Finally, open several Office programs to ensure you no longer see the nongenuine notices.

    Post back to let us know how you do :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 9:53 PM
    Saturday, February 6, 2010 3:47 PM
  • Hi Dan,

    I have done everything, it went smoothly, FixIt worked, and I can open all the Office applications without getting the message! So, hopefully, this isssue is sorted for good.

    Many thanks for your help, once again.

    regards

    Freddie73
     
    Sunday, February 7, 2010 10:41 PM
  • Hello Freddie73,

    You're welcome :-)  [Hopefully not premature--LOL]
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 8, 2010 1:18 AM