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  • Question

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    This is the message I am gettin along with:  OneCare couldn't install a required update on this PC.  When I go to the help center and try everything it tells me to, nothing works?  What do I need to do to resolve this and get my computer protected again?
    Monday, June 9, 2008 4:00 AM

Answers

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  • Monday, June 9, 2008 3:42 PM
    Moderator
  • I can't get the updates for antivirus and firewall of windows one care what can I do

     

    Saturday, July 12, 2008 1:33 AM
  • See this post to troubleshoot update issues - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2 If you are unable to resolve the issue please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Saturday, July 12, 2008 3:03 AM
    Moderator
  • help me anyone

    Sunday, July 13, 2008 9:47 PM
  • See the posts above yours for possible solutions. If the above posts are not helpful please describe your issue in more detail.

     

    Sunday, July 13, 2008 10:13 PM
    Moderator
  • Hi there!  I'm not going to be a help to you except that I am experiencing extreme frustration with this windows live one care.  I've had the program since feb.2008 and have already been thru this problem once, got it resolved and now it's back.  i've been in "the red" since june.  i'm on dial up so it's very difficult to resolve the issue.  people keep phoning me and asking me a good time to call me to resolve the issue!!!!  it's just so frustrating.  I've tried to "fix" this but to no avail.  I feel like pulling my hair out!!!!  it feels good to voice the frustration.  i will let you know if i happen to make any progress!! 

     

    cheers

     

    Monday, July 14, 2008 3:20 AM
  • Howdy,

     

    It seems I am in the same boat with many others. In my case when I open Live Care it says that my virus protection is out of date. My subscription is good until 8/17/09. I tried using the utility tool to clear up the matter with no luck.

     

    I am not sure which version I have (2.0 or 2.5). How do I check that ?

     

    This problem just occurred this morning when I started my computer.

     

     

    EDIT: I ran the suggested utility tool again and restarted my computer. (I did not restart after running it the first time)

     

     

    2. Download a utility that will attempt to reset the local database and download signatures immediately - http://go.microsoft.com/fwlink?linkid=87330 - instructions are at the download page.

     

     

    The problem is now fixed. I still do not know which version I have. The answer is probably right in front of me but I don't see it.

     

     

     

     

     

    Thanks,

    Dennis

    Friday, July 18, 2008 11:42 AM
  • Well glad it's fixed for you- for me it fails and logs created are this:

     

    ERROR:
      cacls "C:\Program Files\Microsoft Windows Onecare Live\Database" /T /C /E /G William:F
      error code = 8023

     

    Argument for Nortons is getting stronger by the moment, a bit hard to get to customer service but by no means this labyrinth of nonsense.

     

    Friday, July 18, 2008 12:17 PM
  • Open OneCare, click Help/About to see the version.

    -steve

     

    Friday, July 18, 2008 12:21 PM
    Moderator
  •  Stephen Boots wrote:

    Open OneCare, click Help/About to see the version.

    -steve

     

     

     

     

    Thanks. I have 2.5

     

    Dennis

    Friday, July 18, 2008 12:31 PM
  •  Dragger wrote:

    Well glad it's fixed for you- for me it fails and logs created are this:

     

    ERROR:
      cacls "C:\Program Files\Microsoft Windows Onecare Live\Database" /T /C /E /G William:F
      error code = 8023

     

    Argument for Nortons is getting stronger by the moment, a bit hard to get to customer service but by no means this labyrinth of nonsense.

     

    I'm sorry you've encountered the 8023 error, which I don't know the cause of. Your best bet, if you want to forestall a support contact or avoid it if possible, is to reinstall OneCare. Run the cleanup tool first - 

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

    Otherwise, as I noted in my other reply to you, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Friday, July 18, 2008 12:40 PM
    Moderator
  • I have the exact smae problem have you found a fix?

     

    Saturday, September 6, 2008 4:28 PM
  • I suggest contacting support for help. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Saturday, September 6, 2008 4:36 PM
    Moderator