MSCRM2013 E-mail Router does not create the e-mail messages : NoRecipientMatch RRS feed

  • Question

  • I have a small problem with Income Email:using E-Mail Router for CRM 2013 on premise with ,, use Exchange Web Service(EWS) : https://podxxxxx.outlook.com/EWS/Exchange.asmx

         For example A systemuser(abc@xx.com.tr) who have email address in the MSCRM , uses Email Router for Incoming Emails.
      Email router Incoming Status is Succeeded for this systemuser but The Microsoft Dynamics CRM E-mail Router does not create the e-mail message which sent to (abc@xx.com.tr)
      I have looked at the following E-Mail router trace, there is a row something like this;
                     The e-mail message with subject "<subject>" in mailbox abc@xx.com.tr- for delivery to http://<CRM URL> was rejected. Reason: NoRecipientMatch. 

    Personal Options
       Select the e-mail messages to track in CRM -> All email messages
    In System Settings :
    Use Smart Matching is disabled
    process emails only for approved users is unchecked
    process emails only for approved queues is unchecked

    Does anyone have an idea for NoRecipientMatch?

    Tuesday, December 30, 2014 4:30 PM

All replies

  • Do you have any other mailbox or forward mailbox which is used to dispatch the emal to abc@xx.com.tr?


    Wednesday, December 31, 2014 1:49 AM
  • I am having the same issue unfortunately. Did you manage to get around this ? Seems to happens when I send an email to someone who is NOT a CRM contact already. Wondering how to get around this. Thanks.


    Thursday, March 3, 2016 12:00 PM