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0xC004E003 error when activating Vista Home Premium RRS feed

  • Question

  • Hello,

    when I restarted my computer and tried to log in, it gave me a message saying I had to activate Vista to continue. The problem is that I get an error message: 0xC004E003 when I try to activate it. I've also tried to re-enter the product key, which is legit, but it then it gives me 0xC004F050.

    I downloaded the Microsoft Genuine Advantage Diagnostic Tool, and this is what it gives me:


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FJJD7-J74KW-GDGXV
    Windows Product Key Hash: jacf8o6+8UBuSTPcW7YMlfpxSc8=
    Windows Product ID: 89578-022-8061067-71744
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B98A19F0-6131-4309-A63B-BFC4DDBAF94C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B98A19F0-6131-4309-A63B-BFC4DDBAF94C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GDGXV</PKey><PID>89578-022-8061067-71744</PID><PIDType>5</PIDType><SID>S-1-5-21-506852079-819395435-3276652393</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP35-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20071213000000.000000+000</Date></BIOS><HWID>23333507018400FA</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65968</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Why is it saying it's an invalid license? I bought Vista from a serious internet store, and I have no reason to believe it's invalid. I have installed the same copy of Vista before and activated it a couple of times due to hardware malfunction, but it's still on the same computer.

    Thanks

    //Richard


    Saturday, September 13, 2008 11:57 AM

Answers

  •  Hello RKRD,

    Please activate by Phone:

     

    a) If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

     

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 15, 2008 5:47 PM
    Monday, September 15, 2008 5:46 PM
  • RKRD,

    Thank you for the feedback... Sometimes the only resolution (unfortunately) is performing a complete re-imaging process of the system. I am sorry to hear what you experienced. 


    Take care :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, September 24, 2008 12:06 AM
    Wednesday, September 24, 2008 12:05 AM

All replies

  •  Hello RKRD,

    Please activate by Phone:

     

    a) If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

     

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 15, 2008 5:47 PM
    Monday, September 15, 2008 5:46 PM
  •  Hello again,

    I'd already tried the phone-activation method, but it didn't work either, because my computer didn't give me an ID-number when activating, which it should have.

    So I got on the phone with Microsoft support, and after about an hour, none of them knew what was the problem, but they suggested a software malfunction, and the only advice they could give me was to reformat my drive, sadly. So I did, and then installed Vista, activated successfully.
    Problem solved, but I'd rather have seen an easier solution.

    I posted this to let others who have the same problem know.

    Thanks

    //Richard
    Tuesday, September 23, 2008 10:11 PM
  • RKRD,

    Thank you for the feedback... Sometimes the only resolution (unfortunately) is performing a complete re-imaging process of the system. I am sorry to hear what you experienced. 


    Take care :-)


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, September 24, 2008 12:06 AM
    Wednesday, September 24, 2008 12:05 AM