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Outlook is invalid according to the ga tool - help RRS feed

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    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-CT7W7-2T4XM-2X667
    Windows Product Key Hash: fNtUD0mCRy2I6qO5J2hTVVgfCBI=
    Windows Product ID: 89580-006-0679823-71191
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {94F1ABB2-EB3C-4564-BFF6-6B5DDA62FF55}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{94F1ABB2-EB3C-4564-BFF6-6B5DDA62FF55}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2X667</PKey><PID>89580-006-0679823-71191</PID><PIDType>5</PIDType><SID>S-1-5-21-639630604-855117770-1036349503</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FZ11Z</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0050J7</Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>50F23C07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>41EBBEF8743CF0E</Val><Hash>3o54x/Jeis97tidDdOjdx4tN4Zo=</Hash><Pid>81608-903-1346601-65523</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A28AD4075199A8E</Val><Hash>2yQc1Ws8ftRDzaWRllpnNJ7/uXg=</Hash><Pid>81602-327-2300646-68241</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Wednesday, March 26, 2008 12:16 PM

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    Hello again Darin,

    I did as you asked and both Vista Ultimate and Office Ultimate passed. There were no fails, nothing untoward at all. This appears to be a bit of a mystery altogether and looks as though it was a glitch that has resolved itself. I think it possibly happened when I did a system save on blueray disc only to discover that I could not recover my system with the disc and forced me to reload my software. I did get in touch with Sony about this but unfortunately for me their operator was less than helpful. My system failed twice and I put it down to something that I had done inadvertently. I now do frequent saves in the hope that I can avoid another system crash. I really appreciate you taking the time to help with my problem and was unaware of the forum and the help available through people like yourself. Once again thank you for your assistance it was greatly appreciated.

     

    I have decided to read the book from cover to cover now so that I will have a better understanding of what I am doing.

     

    Thank you again, Darin

     

    Regards,

    Brenda Sutherland

    Thursday, March 27, 2008 10:49 PM

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    Hello Brenda Sutherland,

     

      Your Diuagnostic Report shows your Office as Genuine. Would you provide a detailed description of the issue you are experiencing?

     

    Darin Smith

    WGA Forum Manager

     

    Thursday, March 27, 2008 9:30 PM
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    Hello Darin Smith,

    Thank you for your help with this problem. I am not entirely computer literate but running a business demands up to date technology that I sometimes struggle with especially when faced with an error. I also subscribe to Microsoft Office Live and when I was downloading one of the freebies on that site that a check on outlook with the GA tool pre downloading the program that I received the message that my copy of Outlook was not genuine. The software package is Microsoft Office Ultimate. I purchased the book published by Microsoft Press "2007 Microsoft Office System" but decided using Office Live was easier than reading the  book. I also experienced problems when downloading the update for Microsoft Office so gave up trying. Do you think I would be better saving my files and reloading the Office program?

     

    I look forward to any advice that is on offer.

     

    Best regards,

    Brenda Sutherland

     

    Thursday, March 27, 2008 9:50 PM
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    Hi Brenda,

     

      First off, go to http://microsoft.com/genuine/diag and click the "Start Diagnostic" button. The site will check office and confirm all the correct settings are set up to allow Office to Validate properly. (If any of the lines show Fail the site will either give you steps to correct the setting or it will allow you to click the "Resolve Now" and the site will fix the issue itself).

     

      Once all the lines show Pass click the "Validate Office" button. If the Validation fails, please provide the error message the site provided.

     

      After Validating Office, you may want to Validate Windows to confirm the issue isn't coming from that direction, instead of Office. To Validate Windows, go to http://microsoft.com/genuine and click the "Validate Windows".

     

    Thank you,

    Darin

     

     

     

    Thursday, March 27, 2008 10:15 PM
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    Hello again Darin,

    I did as you asked and both Vista Ultimate and Office Ultimate passed. There were no fails, nothing untoward at all. This appears to be a bit of a mystery altogether and looks as though it was a glitch that has resolved itself. I think it possibly happened when I did a system save on blueray disc only to discover that I could not recover my system with the disc and forced me to reload my software. I did get in touch with Sony about this but unfortunately for me their operator was less than helpful. My system failed twice and I put it down to something that I had done inadvertently. I now do frequent saves in the hope that I can avoid another system crash. I really appreciate you taking the time to help with my problem and was unaware of the forum and the help available through people like yourself. Once again thank you for your assistance it was greatly appreciated.

     

    I have decided to read the book from cover to cover now so that I will have a better understanding of what I am doing.

     

    Thank you again, Darin

     

    Regards,

    Brenda Sutherland

    Thursday, March 27, 2008 10:49 PM