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This copy of Windows is not genuine....either RRS feed

  • Question

  • This machine has been running for about a year now. a couple of months ago I couldn't get updates, error 80070057 then I started getting the "This copy of Windows7 is not genuine. I've tried everything I've seen in other posts to no avale. I purchased this Windows 7 Pro from Digital River. At first I got 0x80070057 trying to run either slui3 or slui4, now I can get slui 3 to bring up the productkey window, but when I enter the key # I get the 80070057 error. any Ideas where to go?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070057
    Windows Product Key: *****-*****-3M773-2J7GV-QHP3P
    Windows Product Key Hash: m8JK2IRPik4/RsiVDACg//Px82Q=
    Windows Product ID: 00371-153-6632641-85412
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C927CD00-2AD1-4D3C-9F3D-6A0FC3DA9984}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Chad\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C927CD00-2AD1-4D3C-9F3D-6A0FC3DA9984}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QHP3P</PKey><PID>00371-153-6632641-85412</PID><PIDType>5</PIDType><SID>S-1-5-21-2538062550-2151343453-3253817728</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7551</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20100604000000.000000+000</Date></BIOS><HWID>AA9A3007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9741B69BD88B77A</Val><Hash>K5TjYsQXURKDmaj5k/s/YwmrHes=</Hash><Pid>81605-957-5548166-65635</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Error: 0x5 Access denied: the requested action requires elevated privileges

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:14:2011 11:06
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070057
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAMABAABAAEAAAADAAAAAQABAAEA6GEEuUNGEjloWFTyEDNkoB7IbIN2jepFMGq9ILyMji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7551MS  A7551010
      FACP   7551MS  A7551010
      SRAT   AMD     FAM_F_10
      HPET   7551MS  OEMHPET
      MCFG   7551MS  OEMMCFG
      OEMB   7551MS  A7551010
      SSDT   A M I   POWERNOW

     


    qscc2
    Wednesday, July 27, 2011 8:45 PM

Answers

  • Noel,

    Still waiting for the Win 7 SP1 disk from MS, but did some more looking around and found a discussion that had a reg fix in it. It mentioned the sppsvc key in HKLM\system\current control set\services. I took a look and that key was missing from this machine!?? I copied the key from my other Win 7 PC and imported it into this one and ran slui3, entered my key and it activated!! Now I'll attack the disk management problem and see if I can get it to see my HDD. This might help someone else with this problem.

    Thanks again

    Chad


    qscc2
    Friday, August 5, 2011 6:08 PM
  • Thanks for the information Chad and glad you found a solution to the Product Key/activation issue (this could even help use help others in the future)

     

    Good luck with the other issue,


    Darin MS
    • Marked as answer by qscc2 Tuesday, August 9, 2011 6:51 PM
    Friday, August 5, 2011 10:58 PM

All replies

  • This machine has been running for about a year now. a couple of months ago I couldn't get updates, error 80070057 then I started getting the "This copy of Windows7 is not genuine. I've tried everything I've seen in other posts to no avale. I purchased this Windows 7 Pro from Digital River. At first I got 0x80070057 trying to run either slui3 or slui4, now I can get slui 3 to bring up the productkey window, but when I enter the key # I get the 80070057 error. any Ideas where to go?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070057
    Windows Product Key: *****-*****-3M773-2J7GV-QHP3P
    Windows Product Key Hash: m8JK2IRPik4/RsiVDACg//Px82Q=
    Windows Product ID: 00371-153-6632641-85412
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    Error: 0x5 Access denied: the requested action requires elevated privileges

     

     


    qscc2

    This looks as if you have managed to break LUA protocols.
    I suspect that your easiest option is going to be a clean reformat/reinstall - without installing any 'optimizers' in the process!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 9:19 PM
    Moderator
  • Noel,

    Thanks for the reply, but how could I  "break LUA protocols", and if the protocol is broken it should be repairable or replaceible. I do not think that a format and reinstall is a valid procedure at this point, more like an easy way out of curring a Windows problem. As for any "optimizers" I have no idea what you may be refering to. This must be a known issue with Win Vista and 7 judging from the thousands of posts on this issue.

    Any more reasonable replys would be appreciated


    qscc2
    Thursday, July 28, 2011 7:45 PM
  • Noel,

    Thanks for the reply, but how could I  "break LUA protocols", and if the protocol is broken it should be repairable or replaceible. I do not think that a format and reinstall is a valid procedure at this point, more like an easy way out of curring a Windows problem. As for any "optimizers" I have no idea what you may be refering to. This must be a known issue with Win Vista and 7 judging from the thousands of posts on this issue.

    Any more reasonable replys would be appreciated


    qscc2

    The error hr = 0x80070057 indicates 'a parameter is incorrect' - which covers a multitude of sins.
    The 'requires elevated privileges' would normally indicate that you were attempting to run a program with Standard User privileges, whereas it requires Admin privileges.
    Since the program involved is a System-level program there is something seriously adrift.
     
    Try this anyway - I doubt it will work, but the error messages along the way may tell us more about the problem.
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    You will almost certainl have to activate by telephone, rather than over the internet.
     
    Run MGADiag again, and post the report, together with details of any error messages encountered.
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 8:25 PM
    Moderator
  • Noel,

    Tried your above ideas, only problem came up when trying net start sppsvc from the command line, That resulted in "System error 87 has occured The Parameter is incorrect" so I started it from Services.msc with no error. Now when I run MGADiag and try to copy I get error 80070002, Looking at the report the Validation Code has changed from 0 to 8004fef22 (a proxy problem, no proxy is set)  Where do we go next? 


    qscc2
    Friday, July 29, 2011 4:03 PM
  • Noel,

    Tried your above ideas, only problem came up when trying net start sppsvc from the command line, That resulted in "System error 87 has occured The Parameter is incorrect" so I started it from Services.msc with no error. Now when I run MGADiag and try to copy I get error 80070002, Looking at the report the Validation Code has changed from 0 to 8004fef22 (a proxy problem, no proxy is set)  Where do we go next? 


    qscc2

    Run the report again and ignore the error message - it should still  paste happily into your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 30, 2011 11:29 AM
    Moderator
  • Noel,

    Here is the latest MGADiag report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0x80070057
    Windows Product Key: *****-*****-3M773-2J7GV-QHP3P
    Windows Product Key Hash: m8JK2IRPik4/RsiVDACg//Px82Q=
    Windows Product ID: 00371-153-6632641-85412
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C927CD00-2AD1-4D3C-9F3D-6A0FC3DA9984}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Chad\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C927CD00-2AD1-4D3C-9F3D-6A0FC3DA9984}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QHP3P</PKey><PID>00371-153-6632641-85412</PID><PIDType>5</PIDType><SID>S-1-5-21-2538062550-2151343453-3253817728</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7551</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20100604000000.000000+000</Date></BIOS><HWID>AA723607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9741B69BD88B77A</Val><Hash>K5TjYsQXURKDmaj5k/s/YwmrHes=</Hash><Pid>81605-957-5548166-65635</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Error: 0x5 Access denied: the requested action requires elevated privileges

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000002000
    Event Time Stamp: 7:28:2011 21:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEA6GEEuRI5aFhU8hAzZKAeyGyDdo3qRTBqvIyOLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7551MS  A7551010
      FACP   7551MS  A7551010
      SRAT   AMD     FAM_F_10
      HPET   7551MS  OEMHPET
      MCFG   7551MS  OEMMCFG
      OEMB   7551MS  A7551010
      SSDT   A M I   POWERNOW

     


    qscc2
    Saturday, July 30, 2011 4:15 PM
  • Noel,

    Here is the latest MGADiag report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0x80070057
    Windows Product Key: *****-*****-3M773-2J7GV-QHP3P
    Windows Product Key Hash: m8JK2IRPik4/RsiVDACg//Px82Q=
    Windows Product ID: 00371-153-6632641-85412
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    qscc2

    Hmm - no change :(
    Have you tried a System Restore back to a time the system functioned properly?
    IF not, please do so.
     
    If you have, or the System restore fails, then try the following
    try a CHKDSK, followed by an SFC, as follows.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /F
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 31, 2011 10:28 AM
    Moderator
  • Noel,

    Chkdsk came out clean, sfc /scannow, looks like several errors, but only  change in MGADiag. Is validation code is now 50

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070057

    Windows Product Key: *****-*****-3M773-2J7GV-QHP3P

    Windows Product Key Hash: m8JK2IRPik4/RsiVDACg//Px82Q=

    Windows Product ID: 00371-153-6632641-85412

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {C927CD00-2AD1-4D3C-9F3D-6A0FC3DA9984}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Chad\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C927CD00-2AD1-4D3C-9F3D-6A0FC3DA9984}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QHP3P</PKey><PID>00371-153-6632641-85412</PID><PIDType>5</PIDType><SID>S-1-5-21-2538062550-2151343453-3253817728</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7551</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V17.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20100604000000.000000+000</Date></BIOS><HWID>AA7E3E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9741B69BD88B77A</Val><Hash>K5TjYsQXURKDmaj5k/s/YwmrHes=</Hash><Pid>81605-957-5548166-65635</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Error: 0x5 Access denied: the requested action requires elevated privileges

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 7:28:2011 21:17

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Not Registered - 0x80070057

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEA6GEEuRI5aFhU8hAzZKAeyGyDdo3qRTBqvIyOLg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    7551MS                                A7551010

      FACP                                   7551MS                                A7551010

      SRAT                                    AMD                      FAM_F_10

      HPET                                    7551MS                                OEMHPET

      MCFG                                 7551MS                                OEMMCFG

      OEMB                                 7551MS                                A7551010

      SSDT                                    A M I                     POWERNOW

     

     

     


    qscc2
    Monday, August 1, 2011 11:42 PM
  • Noel,

    Chkdsk came out clean, sfc /scannow, looks like several errors, but only  change in MGADiag. Is validation code is now 50

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070057

    Windows Product Key: *****-*****-3M773-2J7GV-QHP3P

    Windows Product Key Hash: m8JK2IRPik4/RsiVDACg//Px82Q=

    Windows Product ID: 00371-153-6632641-85412

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->

    Error: 0x5 Access denied: the requested action requires elevated privileges

     

     

     


    qscc2

    The only thing I can think of to do is this.
    Open Windows Explorer, and navigate to the C:\Windows folder.
    right-click on the System32 folder, and select Properties.
    UNcheck the 'Read-only' box in the General tab.
    Click on Apply, and when the confirmation dialog box comes up, confirm 'Apply to all subfolders and files'
    wait until complete, OK out, and then reboot - run another MGADiag report.
     
    If that still shows as being barfed, then your best bet is to WGA Support, as I don't think we're going to solve the problem in a forum context.
    WGA Support can be found here.
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 2, 2011 6:15 AM
    Moderator
  • Noel,

    After spending 4-5 hours on the phone with WGA suport yeaterday nothing was accomplished. It was decided that we would try an in place reload. Because my disk is Win 7 and has had SP1 installed MS is sending me a Win 7 SP1 disk to work with, gave me a case number and ask me to call back when I get the disk, 3-4 days. Thanks for your help, you and I did more than WGA. I guess that 80070057 error just covers way too much ground and doesn't point to anything specific to repair.


    qscc2
    Wednesday, August 3, 2011 3:42 PM
  • Noel,

    After spending 4-5 hours on the phone with WGA suport yeaterday nothing was accomplished. It was decided that we would try an in place reload. Because my disk is Win 7 and has had SP1 installed MS is sending me a Win 7 SP1 disk to work with, gave me a case number and ask me to call back when I get the disk, 3-4 days. Thanks for your help, you and I did more than WGA. I guess that 80070057 error just covers way too much ground and doesn't point to anything specific to repair.


    qscc2

    Thanks for the feedback!
     
    unfortunately, by the time problems come to the forums, they can often be so convolute that no sensible person would attempt to fix them (but we try anyway!)
     
    Hopefully they've pointed you in the right direction for a good fix - please feel free to post back if not.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 9:31 PM
    Moderator
  • Noel,

    Still waiting for the Win 7 SP1 disk from MS, but did some more looking around and found a discussion that had a reg fix in it. It mentioned the sppsvc key in HKLM\system\current control set\services. I took a look and that key was missing from this machine!?? I copied the key from my other Win 7 PC and imported it into this one and ran slui3, entered my key and it activated!! Now I'll attack the disk management problem and see if I can get it to see my HDD. This might help someone else with this problem.

    Thanks again

    Chad


    qscc2
    Friday, August 5, 2011 6:08 PM
  • Thanks for the information Chad and glad you found a solution to the Product Key/activation issue (this could even help use help others in the future)

     

    Good luck with the other issue,


    Darin MS
    • Marked as answer by qscc2 Tuesday, August 9, 2011 6:51 PM
    Friday, August 5, 2011 10:58 PM