Trying to upgrade to 64-bit... RRS feed

  • Question

  • I bought a Dell about a year ago and it came with Vista Home Premium 32-bit pre-installed.  The hardware supports 64-bit, and I'd like to upgrade.  So I found this page (Link) where you can order the 64-bit DVD from Microsoft by just proving you own the 32-bit one.  When I entered the Product Key on the sticker on the bottom of my laptop, I got this error:

    We're sorry, the following error(s) have occurred:
    No Offer Found

    Is this because there is an issue with the Product Key itself, or did Dell do some deal with Microsoft that doesn't allow customers to upgrade or what?

    I ran the Diagnostic Tool and got these results:

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    ID: {0D94EBA0-A556-40E0-9D15-F3EDA6B99C7C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0D94EBA0-A556-40E0-9D15-F3EDA6B99C7C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4113323725-4268362396-1654482121</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070523000000.000000+000</Date></BIOS><HWID>03323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>11790D68AC3DB0</Val><Hash>+AXgqAsCbW+tlJ5e0HazDyfZuWI=</Hash><Pid>81602-OEM-6872813-50018</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    An issue I noticed with the report:

    The last 15 characters of the Product Key that it displays are not congruent with the last 15 characters of the Product Key on the sticker that came with my computer.  Is this a mistake by Dell, or would that have happened when I downloaded the upgrade for Service Pack 1 (SP1 was released just a few weeks after I bought the laptop)?

    Thursday, August 28, 2008 8:16 PM


  • Hello Syrik,

      The ability to get the 64bit version of Vista, by mail, is for the purchasers of a Retail copy of Vista, only.  

      The reason that page exists is because the Retail copy of Vista only comes with the 32bit version, but buying a Retail copy of Vista licenses you to use either 32 or 64 bit versions.

      OEM copys of Vista (the ones that come with a computer, pre-installed) are only licensed to use the version of Vista that came with the computer. 

    If you wish to have the 64bit version of Vista, your options are:

      Contact Dell, they may have a program that allows you to upgrade a 32bit version to a 64bit, I don't know.

      Return the computer that had the 32bit version and buy a Dell that comes with the 64bit

      Buy a Retail copy of Vista.

    Sorry I couldn't be more help,
    Darin Smith
    WGA Forum Manager

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Thursday, August 28, 2008 10:39 PM
    Thursday, August 28, 2008 10:37 PM