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Map Point 2011 Does not run on Windows 7 Pro SP1 64-Bit Edition RRS feed

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    Hi, With a brand new Sony Vaio Laptop installed with Windows 7 Pro 64-Bit, we then installed Mappoint 2011. It Did run. Once Windows 7 SP1 and Office 2010 Pro were installed, Mappoint just sits there with the splash screen nothing else. Advice and help appreciated
    Tuesday, June 21, 2011 7:53 AM

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    I am having the same issue. un-installed, re-installed... same thing. Tried all sorts of compatibility settings, but most indicate that I need to reinstall.

    Win 7 Pro SP1, 64-bit, 12 GB, i7 Quad

    Any body have any ideas?

     

    Saturday, June 25, 2011 5:12 PM
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    It does run on Win7 x64 - that is what I have here.  however, you may want to use the 32 bit version of Office 2010. I've heard reports the x64 edition working okay -but I was not expecting this to be the case.

     

     

     

    Richard Marsden
    MapPoint Add-ins at Mapping-Tools.com
    Monday, June 27, 2011 1:48 PM
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    Mappoint 2011 may work on Win7 x64 (and it did work on my Win 7 Ultimate x64 machine prior to SP1) but it doesn't load any more - just a splash screen - with SP1...   Obviously many others are experiencing the same problem.

    As a side note, the program won't even install with Visual C++ 2010 SP1 installed - it will only accept the non-SP1 version and gives a message "One of the prerequisite components failed to install. Setup will now exit" if you have Microsoft's current version installed - very shoddy software this release version...

    Wednesday, June 29, 2011 5:57 AM
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    How do you guys pinpoint, what is failing, exactly?
    Any way to enable debug or simple logging?
    There is nothing in event log...

    Sorry for cross-posting:
    http://social.microsoft.com/Forums/en-US/streetsandtrips/thread/794fc440-013f-4f4c-a061-5f1690d9e5d7

    Saturday, July 2, 2011 8:52 PM
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    Okay same problem and I'm royally pissed.  I had a trial version that ran, but after purchasing and having the C++ redistributable SP1 installed, it will not install.  $300 shot to hell.

    Anyone ever figure out what is going on?

    Tuesday, July 12, 2011 5:23 PM
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    It works fine on mine 2008 R2 SP1 with Office 2007.

    Doesn’t work on W7 x64 SP1 with Office 2010 preinstalled.

    I guess, Office 2010 license and Office 2010 Access engine licenses clash somehow.

    No idea how to trace or debug...

    I have a feeling, neither MS “MapPoint” / “Streets and Trips” developers nor support guys ever read this forum :-(

    Wednesday, July 13, 2011 3:21 AM
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    Hmm, I also have a Sony Vaio Laptop installed with Windows 7 Pro 64-Bit running MapPoint 2011 with no problem. I have not installed Office 2010 Pro however so I suspect that may be the culprit.

    Eric

    http://www.mapforums.com
    Saturday, July 16, 2011 2:11 PM
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    Windows 7 64-bit SP1 with Office 2010 64-bit SP1.  The install completes successfully with no office integration.

    Splash screen hangs and no Mappoint window comes up.  

    OUCH!  how about a fix for this one?

    Mark Read Principal Sequence Advisors, Inc.
    Monday, July 18, 2011 7:00 PM
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    Try disabling the "Tablet PC Input Service" (either under Administrative Tools or through msconfig.exe from the command prompt) - that's where my problem is, MapPoint works fine with that service disabled on my Windows 7 x64 SP1 machine - maybe, just MAYBE Microsoft will get the hint and fix their major problem...
    Saturday, July 23, 2011 5:33 AM
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    Same problem here with German Win 7 x64 SP1 and Office 2007 SP2. i have the "Tablet PC Input Service" disabled and no Office 2010 installed, so that cannot be the problem. I also tried different compatibility settings and installing MapPoints directly to C:\MsMappoints2010. Before I had Microsoft MapPoints 2004 installed on the same Computer with the same configuration and everything worked without any problems. Help from Microsoft would be appreciated.

    Sunday, July 24, 2011 1:03 PM
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    I ran into this exact same problem today. It was a new laptop with a clean install of 7x64 SP1, Clean install of Office 2010 Pro SP1 (32bit). The install went fine, the activation went fine. However the splash screen is all that ever loads.


    When I try to run the program in compatability mode I get a registry error and I am instructed to re-install.

    This is kind of an expensive program to have just not working like this.

    • Proposed as answer by Twells2Yoda Thursday, September 1, 2011 4:23 PM
    • Unproposed as answer by Twells2Yoda Thursday, September 1, 2011 4:23 PM
    Saturday, July 30, 2011 6:07 AM
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    Try disabling the "Tablet PC Input Service" (either under Administrative Tools or through msconfig.exe from the command prompt) - that's where my problem is, MapPoint works fine with that service disabled on my Windows 7 x64 SP1 machine - maybe, just MAYBE Microsoft will get the hint and fix their major problem...

    I never had this service running.
    Do you also have Office installed on this 7x64 machine? If so, what version?
    Saturday, July 30, 2011 6:09 AM
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    Same problem here. We have tried with both the office 2007 and office 2010 32bit versions... no solution so far...

    We ar running W7 64bit SP1. Now trying wit a clean install without SP1.

    Thursday, August 18, 2011 8:19 AM
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    Microsoft Autoroute installed on self build Win7Pro 64bit 8GB today  (reported as successful install and activated/registered on line) splash screen comes up then(eventually) reports "Microsoft Autroute 2011 is not responding". This also happened with AR2010 recently, which having read above seems to coincide with Win7 SP1 being installed.  Great to hear of any fixes or is a refund under warranty the only way out?

    Have also tried disabling "Tablet PC Input Service" : makes no difference

    Friday, August 26, 2011 9:09 PM
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    Re Autoroute 2011 not running on Pc with Win7 Professional. (It does run on my laptop with Win7 Home Premium)

    After a long telephone session with MS Support, I was advised that this is now a recognised problem which lies in Autoroute incompatibility with Windows7 Service Pack 1.  The MS support guy first tried stopping all services which did not work.  Next was an Uninstall of SP 1 = Successful run of Autoroute 2011.  I'm advised that provided that a good proprietary Internet Safety/Security package with AV & Firewall is installed, SP1 is not really necessary as it is essentailly an update for Windows own security e.g.Defender and Firewall.

    I am further advised that they will call me when a fix on Autoroute software is available for download but mean time I have stopped auto update re-loading SP1.  In reply to my question about AR2011 running on my laptop also with SP1 installed, the guy later came back with info. that not all computers are affected by this particular MS Autoroute 2011 bug.

     

    Thursday, September 1, 2011 4:35 PM
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    Excellent progress, keep us posted :)
    Thursday, September 1, 2011 5:21 PM
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    I have just read elsewhere that Autoroute 2011 can be installed on Windows 7 pro SP1 by running the data.msi file directly from the installation folder, in my case this was "C:\ARX_2011\AutoRte\MSMap\data.msi"

     

    I had tried numerous times to install my downloaded purchase, and in the ended applied for a refund, because it always ended with the message “One of the prerequisite componants failed to install, Setup will now exit” but having read this and having tried it, it did work.  I intend to run it in trial mode for a week or two to see how it goes because to me it appears no different to autoroute 2010.

     

    Hope this helps some of you guys struggling to install Autoroute 2011

     

    Lincsman (UK)

    Thursday, September 8, 2011 9:55 PM
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    I've found that installing into my Windows XP Virtual PC has allowed MapPoint 2011 to run reliably and with full functionality.

     

    • Proposed as answer by Newbie x2 Friday, September 30, 2011 6:59 PM
    Thursday, September 22, 2011 7:36 PM
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    Is there any fix for this issue yet?
    Friday, September 23, 2011 2:20 PM
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    Only dirty hacks (XP Mode and disabling services) that don't work for everyone.

     

    So -- no.

    Friday, September 23, 2011 2:27 PM
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    I've found that installing into my Windows XP Virtual PC has allowed MapPoint 2011 to run reliably and with full functionality.

     


    I guess, that will be official MS solution soon (less than in a year :-)
    Friday, September 30, 2011 7:00 PM
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    It works fine on mine 2008 R2 SP1 with Office 2007.

    Doesn’t work on W7 x64 SP1 with Office 2010 preinstalled.

    I guess, Office 2010 license and Office 2010 Access engine licenses clash somehow.

    No idea how to trace or debug...

    I have a feeling, neither MS “MapPoint” / “Streets and Trips” developers nor support guys ever read this forum :-(


    Similar situation. 

    MapPoint and S&T work fine on my 64-bit 2008 R2 workstation with Office 2007.

    MapPoint and S&T worked fine on my new HP laptop with 64-bit Win7 pro until installation of Office 2010 (32-bit) and/or SP1 and then, ever after, stalls on the splash screen for both programs.  Troubleshooting indicates registry errors.  ccleaner and reinstall does not help.  Running as admin and/or installing as admin does not work.

    Can't remember where I heard or saw but a support call and unknown registry tweaks fixed similar problemfor the caller.  Don't know what was modified or have any other clues.

    Will try the XP mode hack next.

    Really hope someone finds a workable solution instead of a workaround.

     

      

     

     

    Monday, October 24, 2011 6:32 PM
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    Try disabling the "Tablet PC Input Service" (either under Administrative Tools or through msconfig.exe from the command prompt) - that's where my problem is, MapPoint works fine with that service disabled on my Windows 7 x64 SP1 machine - maybe, just MAYBE Microsoft will get the hint and fix their major problem...

    GREAT !!!

    I need to say you all guys that stopping this service worked PREFECTLY to me !!!

    My S&T is now running perfectly at my Lenovo X220t Laptop - 64 bits

    Just afraid what I will miss after stopping this service...

    How this so tricky, magic and wonderful solution came to you ???

    MICROSOFT SHOULD TAKE A LOOK AT THIS ASAP !!!

    THANKS A LOT DONMEEK !!!

    Thursday, November 3, 2011 7:19 PM
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    Try disabling the "Tablet PC Input Service" (either under Administrative Tools or through msconfig.exe from the command prompt) - that's where my problem is, MapPoint works fine with that service disabled on my Windows 7 x64 SP1 machine - maybe, just MAYBE Microsoft will get the hint and fix their major problem...

    Tried that - in my case it didnt help. Still hangs at the splash screen.
    Thursday, November 3, 2011 9:35 PM
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    Worked - thanks
    Sunday, November 6, 2011 10:28 PM
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    SUCCESS

    I previously disabled Tablet PC Input Service - made no difference

    In addition I disabled Logitech Setpoint - MAPPOINT WORKS PERFECTLY.

    Monday, November 7, 2011 7:55 PM
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    After going through the whole "clean boot" process, mine was solved by stopping one startup program called FileBox eXtender from Hyperionics Technology. Now that I know what it is, I'll try adding MapPoint in as a program to exclude and try turning that startup program back on.

    While it can take a lot of testing and reboots, the clean boot process can likely pin down what service or startup program is causing the issue.

    Jim

     

    Wednesday, November 9, 2011 1:44 AM
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    After having the same issue, I uninstalled both ver. of the (Control Panel > Installed Programs> Unistall)  C++ Resdistributable in (x86) and (x64), then reinstalled Mappoint 2011 (which reinstalled its own version).

    It worked installed and worked fine after that. 

    It sounds like a depenancy issue on install to me.

    Hope that  helps  someone.

    Saturday, November 12, 2011 9:00 PM
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    This solution worked for my Win 7 x 64bit SP1, Office 2010.   Agree that Microsoft shoul have a solution updated by now.
    Sunday, November 13, 2011 2:05 PM
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    I am totaly frustrated also.  I loaded S&T 2007, 2008 & 2010, none work on my new Lenovo x220 tablet with Windows 7 pro.  Funny, a microsoft product does not work with another microsoft product.   After a lot of trouble shooting, I got it to open if I turned off most of the background programs.  I think the tablet software is interfearing with the S&T.  By doing this however, I have no tablet functionality.    This is the only software I have had issues with on my tablet.   Microsoft, we love S&T and you are the software experts,  Please fix it and send out the fix to your registered users.  Larry24
    Monday, November 14, 2011 10:04 PM
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    I have just read elsewhere that Autoroute 2011 can be installed on Windows 7 pro SP1 by running the data.msi file directly from the installation folder, in my case this was "C:\ARX_2011\AutoRte\MSMap\data.msi"

     

    I had tried numerous times to install my downloaded purchase, and in the ended applied for a refund, because it always ended with the message “One of the prerequisite componants failed to install, Setup will now exit” but having read this and having tried it, it did work.  I intend to run it in trial mode for a week or two to see how it goes because to me it appears no different to autoroute 2010.

     

    Hope this helps some of you guys struggling to install Autoroute 2011

     

    Lincsman (UK)


    I was having trouble with getting AutoRoute 2011 to run under Windows 7 64-bit on my Sony laptop.  Looking through all the suggestions on this forum I decided to un-install Windows 7 Service Pack 1 and it worked.  Before AutoRoute would install but when I tried to run it it would get no further than the opening product details screen.  Now it works just as it should.
    Tuesday, November 15, 2011 9:24 PM
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    Autoroute 2011 works fine on my Win7 Ultimate 64-Bit with Office 2010 64-Bit, but stops at splashscreen as long as the Babylon(TM)-tray (translation-program) runs. Stopping the Babylon-Tray -> everythings fine.
    Thursday, December 8, 2011 9:21 AM
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    Donmeek is right, it is the Tablet PC Input service that you have to disable in MSCONFIG.  Go figure it's a microsoft service driver, that naturally doesn't get disabled when you do a "clean boot" described in the article: http://support.microsoft.com/kb/314590  This will help frustrate you to no end.  But if you go to your start menu, and in Run type MSCONFIG, it will open the config window.  Go to the services tab, and scroll down until you see "TABLET PC INPUT SERVICE" uncheck that, hit apply or ok and reboot your machine.  You will be well on your way to planning routes and getting driving directions.  I wish this would let me post my reply to wether or not the support link was helpful, I really ammused myself writing it.
    Monday, January 2, 2012 7:46 AM
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    I'm not an expert, but I was able to get MapPoint 2010 to run, overcoming the splash screen stall, by initially disabling all but MS services and then (after rebooting) by enabling all but "Bonjour Service".  My system is a new Lenovo E200s (4 GB) with Windows 7 (sp1, 64-bit OS), MS Office 2007 Pro, iTunes, and iCloud.  I hope this helps.
    Monday, January 9, 2012 4:00 PM
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    Try KB2643882 - http://support.microsoft.com/kb/2643882 - it works wonders! ;-)
    • Proposed as answer by donmeek Tuesday, January 17, 2012 5:34 AM
    • Marked as answer by Marvin Hlavac Thursday, August 1, 2013 6:23 PM
    Tuesday, January 17, 2012 1:41 AM
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    Try KB2643882 - http://support.microsoft.com/kb/2643882 - it works wonders! ;-)

    I tried it and 1) the hotfix was a piece of undocumented crap, you're left on your own to figure out how to run it.  I tried a few things but don't know if it actually ran or not.  2) It didn't fix anything.

    Win7 SP1 on HP ProBook 6460b Core i5 lappy.

    The only way I can get MapPoint to run is by shutting off all non-Microsoft services, and I don't have a month to try every possible combination of services and reboots to see which one is breaking MapPoint

    Wednesday, January 18, 2012 9:47 PM
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    This worked GREAT!  Thank you SOOOOOO MUCH FOR THIS!  WOW!

     

    And to " BanderSnoot" - please remember that you have to EXTRACT the contents of this package before you can install it!  Just make a temporary folder, copy and paste the link to it from the address bar (Example:  C:\Users\USER_NAME\Desktop\temp).  you will see the file there and then you just install and reboot.

     

    Works like a charm!  GPS working too on Dell Latitude E6420 with touchscreen too!

     

    Thanks again!

    • Proposed as answer by MartinClaytonQJ Wednesday, February 1, 2012 11:38 AM
    • Unproposed as answer by MartinClaytonQJ Wednesday, February 1, 2012 11:38 AM
    • Proposed as answer by cymro Monday, February 13, 2012 5:43 PM
    Thursday, January 19, 2012 8:43 PM
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    Dear Amuzed,

      Which versions of the C++ Redistributables did you manually uninstall?  2005?  2008?  2010?  And which version(s) does MapPoint 2011 install?  32-bit 2008?  32-bit 2010?  My pc is running 64-bit Win 7 Pro SP1 (and it came preloaded with SP1 so I *cannot* remove SP1).  I would like to do something similar to what you've done but before I proceed I want to make sure that I remove the correct set(s) of redistributables.  (P.S.  I have VS.NET 2010 Pro installed locally.)  (Also, I am experiencing problems with MapPoint *2010* but I believe I am in a situation very similar to yours.)

    TIA,

     

    mattyseltz in NYC, USA

    Matthew P. Seltzer
    Thursday, January 26, 2012 2:25 PM
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    Same with me It was the logitech junk
    Wednesday, February 1, 2012 5:05 PM
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    I tried everything before and nothing worked, until this fix. It is for Streets and trips, but it works for MapPoint 2011 too. After applying this hotfix, Mappoint started working like a charm. Thanks donmee.
    • Proposed as answer by rezvani Thursday, February 23, 2012 7:32 PM
    Thursday, February 23, 2012 7:31 PM
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    All--

      For me, applying this hotfix had no effect one way or the other.  I was able to determine that it is not Windows 7 SP1 per se that breaks MapPoint 2010, as I was able to create a VMWare virtual machine that is a Win7SP1x64 environment where the MapPoint 2010 ActiveX control functions properly.  Microsoft Tech Support was able to determine that I had an incorrect Registry key in the 32-bit portion of my 64-bit Registry on my 'real' pc.  Once that Registry key was repaired on my 'real' pc, I no longer got the dreaded 'MapPoint failed to load -- no further information is available' error.  However, the MapPoint 2010 ActiveX control still does not display any maps.  Am waiting for MS Tech Support to complete its latest analysis of my ProcMon Registry dumps to see if there is a least one or more incorrect 32-bit Registry keys on my 'real' pc.

    TIA,

    mattyseltz in NYC, USA 

    Matthew P. Seltzer

    Thursday, February 23, 2012 9:09 PM
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    Thanks.  That did it for me.  I disabled that and Streets and Trips works fine.  Hope this cause any additional problems.
    Tuesday, March 13, 2012 11:27 AM
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    Sounds good, but how do you do that?
    Wednesday, March 14, 2012 3:55 PM
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    Try KB2643882 - http://support.microsoft.com/kb/2643882 - it works wonders! ;-)

    awesome!

    worked for me!


    • Edited by parkerjh Friday, April 27, 2012 8:32 PM
    Friday, April 27, 2012 8:31 PM
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    Try KB2643882 - http://support.microsoft.com/kb/2643882 - it works wonders! ;-)
    Worked for me too!
    Thursday, August 30, 2012 12:58 PM
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    The solution to this problem is to install it from the data.msi file instead of the setup executuable.

    When you run the downloadable installer it should extract a MP2011 directory. Go into the directory then  MapPoint then MSMap.  You should see a data.msi file.  Run that as an admin or with admin rights.   It is working for me on a Windows 7 Pro 64bit.

    Friday, August 31, 2012 6:42 PM
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    See my solution above:

    The solution to this problem is to install it from the data.msi file instead of the setup executuable.

    When you run the downloadable installer it should extract a MP2011 directory. Go into the directory then  MapPoint then MSMap.  You should see a data.msi file.  Run that as an admin or with admin rights.   It is working for me on a Windows 7 Pro 64bit.
    Friday, August 31, 2012 6:43 PM
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    "I have just read elsewhere that Autoroute 2011 can be installed on Windows 7 pro SP1 by running the data.msi file directly from the installation folder, in my case this was "C:\ARX_2011\AutoRte\MSMap\data.msi""

    This worked for me.  Thank you for the solution!  The setup seems to incompatible, not the software.


    • Edited by wkwiebe Thursday, August 1, 2013 3:51 PM
    Thursday, August 1, 2013 3:50 PM