USD issues with events and parameter

• Question

• 

  

  0

  Sign in to vote

  Hi,

  I'm trying to get a telephony integration up in USD and are sort of new to the USD. The integration isn't handled with the listener but gets events from a hosted controll and I'm trying to get the accounts search from that event happening.

  My current solution is that I hook an action call to the event which is calling an entity search with a fetxhXML with replacement parameters but the parameters aren't being replaced.

  Here's the fetch:

  <fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">  
    <entity name="account">    
      <attribute name="name" />    
      <attribute name="telephone1" />    
      <attribute name="emailaddress1" />    
      <attribute name="accountid" />    
      <order attribute="name" descending="false" />    
      <filter type="and">      
        <filter type="or">         
          <condition attribute="new_mobilephone" operator="eq" value="[[ciq_destination]]" />         
          <condition attribute="new_mobilenumber" operator="eq" value="[[ciq_destination]]" />         
          <condition attribute="telephone2" operator="eq" value="[[ciq_destination]]" />         
          <condition attribute="telephone1" operator="eq" value="[[ciq_destination]]" />       
        </filter>    
      </filter>  
    </entity>
  </fetch>

  
  

  and the error message

  27:55.86 Microsoft.Crm.UnifiedServiceDesk.Dynamics Error: 2 : 27:55.86 EntitySearchService :Search failed because the replacement parameters in the FetchXML weren't replaced.CTIAccountSearch
  27:55.86 Microsoft.Crm.UnifiedServiceDesk.Dynamics Error: 2 : 27:55.86 Error occurred when running DoSearchAction : System.Exception: EntitySearchService :Search failed because the replacement parameters in the FetchXML weren't replaced.CTIAccountSearch
     at Microsoft.Crm.UnifiedServiceDesk.Dynamics.EntitySearch.EntitySearchService.CheckError(Func`1 errorCondition, String errorMessage)
     at Microsoft.Crm.UnifiedServiceDesk.Dynamics.EntitySearch.EntitySearchService.GetEntitySearchResultsUtil(EntitySearchRequest entitySearchRequest, Action`1 callbackMethod, Boolean isAsync)
  27:55.86 Microsoft.Crm.UnifiedServiceDesk.Dynamics Error: 2 : 27:55.86 Message: Exception Generated in ExecuteActions
  Source    : Microsoft.Crm.UnifiedServiceDesk.Dynamics
  Method    : <DoSearchAction>b__5d
  Date    : 09:27:55
  Time    : 2016-05-10
  Error    : EntitySearchService :Search failed because the replacement parameters in the FetchXML weren't replaced.CTIAccountSearch
  Stack Trace    : at Microsoft.Crm.UnifiedServiceDesk.Dynamics.CRMGlobalManager.<>c__DisplayClass5f.<DoSearchAction>b__5d(EntitySearchResponse entitySearchResponse)
     at Microsoft.Crm.UnifiedServiceDesk.Dynamics.EntitySearch.EntitySearchService.GetEntitySearchResultsUtil(EntitySearchRequest entitySearchRequest, Action`1 callbackMethod, Boolean isAsync)
     at Microsoft.Crm.UnifiedServiceDesk.Dynamics.CRMGlobalManager.DoSearchAction(RequestActionEventArgs args)
     at Microsoft.Crm.UnifiedServiceDesk.Dynamics.CRMGlobalManager.DoAction(RequestActionEventArgs args)
     at Microsoft.Uii.Csr.Aif.HostedApplication.HostedWpfControl.HandleRequestAction(Object sender, RequestActionEventArgs args)

  I have a displaymessage call that is working with the parameters coming in so they seem to be there but not when I'm doing the search. I've set the parameter depth to 2, don't know if that applies, there's not that much documentation available IMHO

  Thanks!

  ---

  Rickard Norström Developer CRM-Konsulterna
  http://www.crmkonsulterna.se
  Swedish Dynamics CRM Forum: http://www.crmforum.se
  My Blog: http://rickardnorstrom.blogspot.se

  Tuesday, May 10, 2016 7:50 AM