Dynamics CRM 2016 - Lync integration - populate the phone number in Phone call activity for outgoing call RRS feed

  • Question

  • Dear all,

    I have enabled Lync integration in my Dynamics CRM 2016 settings.

    Whenever I am clicking on a phone number, click to call, a phone call activity is being pop up.

    What i want is whenever i click a phone number, the phone number field is automatically populated in the phone call activity.

    Can anyone guide me/help me how to achieve this?

    Many thanks & regards,


    Monday, November 7, 2016 6:42 AM