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How to find my full producy key number. RRS feed

  • Question

  • I have managed to find out the last 15 digits of my product key, but can't seem to find out the first 10 digits to allow me to get a genuine windows software?
    Tuesday, July 3, 2007 10:18 AM

Answers

  • Madina_786,

     

    If you have a computer that came with XP preinstalled, your product key is printed on the Certificate of Authenticity (CoA) that is affixed to the computer case.

     

    If you purchased XP in a retail package, the product key is printed on a yellow-orange sticker affixed to the folder that is inside the packaging.

     

    Please follow these steps for further assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 3, 2007 2:09 PM
  • This is what i copied that you asked me to.

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid Product Key

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-KBPGJ-BKVRV-M6HPX

    Windows Product Key Hash: gheSuXYwAWjYGE7rZmF1CWcYtdQ=

    Windows Product ID: 55274-641-8683073-23687

    Windows Product ID Type: 1

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: {1CFD97C4-9AA0-410B-82C6-F52D60FDDABE}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 8

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1CFD97C4-9AA0-410B-82C6-F52D60FDDABE}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M6HPX</PKey><PID>55274-641-8683073-23687</PID><PIDType>1</PIDType><SID>S-1-5-21-1960408961-2052111302-682003330</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040621000000.000000+000</Date></BIOS><HWID>6BC730D70184A053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57768</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    what do i do now, istill have not got around finding out my full produc key.
    Tuesday, July 3, 2007 3:50 PM
  • Madina,

     

    Knowing the first 10 digits of your product won't help you @ this point. I would be more concerned how to become genuine. There are a couple options you may take. First review this URL: http://www.microsoft.com/genuine/  You can order a WGA Kit for $149.  Next you will have to review how to make Office Genuine. First I would consult the location where you purchased the computer and explain your situation with them. In turn you can even print a copy of the diag results and show the business what is happening. Request your monies back or ask them for genuine software and have them install the product. Also you can review the website further and it will educate you as what to look for :how to tell. Please feel free to re-post if you have other questions.  Thank you and have a great weekend.

     

     

    Stephen Holm, MS

    Tuesday, July 3, 2007 9:04 PM
  • You have no problem.  Your computer manufacturer uses a master product key to install their Windows Vista image at the factory.  The product key affixed to your computer is only required if a reinstall of the Vista operating system is required using your computer manufacturer's recommended recovery method.

     

    Please see What is a Certificate of Authenticity (COA) : http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

     

    Sunday, October 21, 2007 4:19 AM
    Moderator

All replies

  • Madina_786,

     

    If you have a computer that came with XP preinstalled, your product key is printed on the Certificate of Authenticity (CoA) that is affixed to the computer case.

     

    If you purchased XP in a retail package, the product key is printed on a yellow-orange sticker affixed to the folder that is inside the packaging.

     

    Please follow these steps for further assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 3, 2007 2:09 PM
  • This is what i copied that you asked me to.

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid Product Key

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-KBPGJ-BKVRV-M6HPX

    Windows Product Key Hash: gheSuXYwAWjYGE7rZmF1CWcYtdQ=

    Windows Product ID: 55274-641-8683073-23687

    Windows Product ID Type: 1

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: {1CFD97C4-9AA0-410B-82C6-F52D60FDDABE}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 8

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1CFD97C4-9AA0-410B-82C6-F52D60FDDABE}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M6HPX</PKey><PID>55274-641-8683073-23687</PID><PIDType>1</PIDType><SID>S-1-5-21-1960408961-2052111302-682003330</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040621000000.000000+000</Date></BIOS><HWID>6BC730D70184A053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57768</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    what do i do now, istill have not got around finding out my full produc key.
    Tuesday, July 3, 2007 3:50 PM
  • Madina_786,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Look on the computer or in the materials that came with your computer or your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 3, 2007 4:25 PM
  • Madina,

     

    Knowing the first 10 digits of your product won't help you @ this point. I would be more concerned how to become genuine. There are a couple options you may take. First review this URL: http://www.microsoft.com/genuine/  You can order a WGA Kit for $149.  Next you will have to review how to make Office Genuine. First I would consult the location where you purchased the computer and explain your situation with them. In turn you can even print a copy of the diag results and show the business what is happening. Request your monies back or ask them for genuine software and have them install the product. Also you can review the website further and it will educate you as what to look for :how to tell. Please feel free to re-post if you have other questions.  Thank you and have a great weekend.

     

     

    Stephen Holm, MS

    Tuesday, July 3, 2007 9:04 PM
  •  

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {79930DD2-A5D9-4073-B9D8-3BA48D160A7D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{79930DD2-A5D9-4073-B9D8-3BA48D160A7D}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2281905982-2110596775-2013159486</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 1150                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20041021000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D4B83507018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell INSPIRON I1150</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>366954F60B12DD2</Val><Hash>LOV815kF6HlBRgraln+ltPjJeOo=</Hash><Pid>70141-745-1562786-56044</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>B8DE809DA10070C</Val><Hash>81+RGeAv93sNOFBbfS4vCi1ayXI=</Hash><Pid>81613-902-1271073-62199</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B266FB35B10870E</Val><Hash>86aRLw5ASTXdfePihLZZljNXqPE=</Hash><Pid>81602-903-5919576-68444</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>A56C28B3CB9EA5A</Val><Hash>YurXhOxJ4GWEKvrOrBN9/oliy8k=</Hash><Pid>84888-301-3430297-63784</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, October 21, 2007 3:35 AM
  • You have no problem.  Your computer manufacturer uses a master product key to install their Windows Vista image at the factory.  The product key affixed to your computer is only required if a reinstall of the Vista operating system is required using your computer manufacturer's recommended recovery method.

     

    Please see What is a Certificate of Authenticity (COA) : http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

     

    Sunday, October 21, 2007 4:19 AM
    Moderator