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Backup fails at 40% RRS feed

  • Question

  • I have a 64 bit Vista PC that has been backing up just fine for years.  On the 24th it just stopped.  Other PC's (32bit) continue to back up just fine.

      I've searched all the Forum's and completed the following that I found here:

    Backup fails on some clients

    Symptoms: Backup fails on some clients but succeeds on other clients.

    Cause: This usually happens when network connection is broken or you backup configuration has been changed.

    Resolution: Ensure your client could connect to your server and re-configure the backup configuration. If this happens, use the following steps to fix it.

    1. Follow the general steps above to fix the common issue.

    2. Run Configure Backup on the Console to make sure all you configured backup volumes still exist, for example, you would configure some external disks to do backup sometime, and then remove the external disk. 

     

    Lastly I've installed the connector troubleshooter software and the following error  message comes up:  The version of the Connector software does not match the version of Windows Home Server...  The server is up to date and I've reinstalled the connector software directly from the server... 

     

     Any help would be greatly appreciated.

    Tuesday, September 20, 2011 7:42 PM

Answers

  • Wholy Mac and Roni ---  I got it.........

    So after weeks of dabbling around with this issue and all the chkdsks you can imagine, I found the "O-So Simple" WHS backup issue.

    FIREWALL - Kaspersky for some reason excluded the following ports:

    HTTP:  TCP 55000

    HTTPS TCP 56000

    Windows Home Server Computer Backup TCP 8912

    Windows Home Server Transport Service TCP 1138

    Once I enabled them all is well!  backups have resumed and all is well...

    I hope this helps someone with their Windows Home Server Backup failure.  Especially when it occurrs at:  C: Sending Data to the Server

    Thanks to those who helped with this whs backup issue...

     

    • Marked as answer by Diesel1234 Wednesday, September 28, 2011 2:36 AM
    Wednesday, September 28, 2011 2:36 AM

All replies

  • Please check the event log of the client PC. Usually you will find some more details here (often Volume Shadow copy at some stage fails causing backup to fail).

    Did you try to run chkdsk /f /r on the volume, which fails to backup? This would help to determine, if the error is caused by logical or physical corruption of file system on that volume.

    Best greetigs from Germany
    Olaf

    Wednesday, September 21, 2011 12:47 PM
    Moderator
  • I did run the chkdsk /f /r on both the C and D drive.  I also completed the chkdsk on the server drives.

    How do I access the event log of the client PC?

    Wednesday, September 21, 2011 5:18 PM
  • I located the Event Viewer for VISTA and I guess now I'm not sure what to look for...

    Any assistance will be greatly appreciated.

     

    Wednesday, September 21, 2011 5:23 PM
  • Around the time, in which the problem occured (40% break), look for warnings or errors (sometimes may also be informations) in Application Log and System log, with the source WHSBackup or something like that (I am currently not at home, so I cannot check)and VSS. 

    Also if you see any red entries with source ntfs, this points to a more serious problem with your disk or file system.

    Best greetings from Germany
    Olaf

    Wednesday, September 21, 2011 8:17 PM
    Moderator
  • So i checked the Event log and see the following: (TONTO is the name of my home server)

    Windows Home Server protocol mismatch. This computer uses protocol version 6.0.3436.0, but partner computer TONTO uses protocol version 6.0.2423.0. A connection cannot be established.

    I uninstalled the connector software version 6.0.3436.0 from my pc and then tried navigated to \\TONTO\Software\Homeserver ConnectorSoftware\Setup.exe  dated 10/07/2009 File Version 6.0.2423.0.

    and when I check after the install the computer still uses protocol version 6.0.3436.0.

    So Maybe this is the error..../Glitch....

    Any Ideas?

    Thursday, September 22, 2011 3:25 PM
  • I just checked another PC /Laptop (32bit) and it too has the version 6.0.3436.0 however this one backs up just fine every night..

    Ugg...

    Anything?  Anyone?

    Thursday, September 22, 2011 10:28 PM
  • Still battling this one...  I've located the Client Backup Engine log and see that there is a VSS snapshot attempt 1 failed...  could this be the issue?

    Created at 9/23/2011 6:59:01 AM
    ***** Started at 9/23/2011 6:59:01 AM ***
    ***** Started at 9/23/2011 6:59:01 AM ***
    [1]110923.065902.0041: Status: Start
    [1]110923.065902.3005: Status: Connect to server TONTO, session da10790f-d74d-444c-bbc9-b47ca35692a0, protocol 20
    [1]110923.065903.5641: Status: Volume 90176394-c35f-11dd-a06b-806e6f6e6963 = C:
    [1]110923.065903.5641: Status: Volume 90176395-c35f-11dd-a06b-806e6f6e6963 = D:
    [1]110923.065904.5781: Status: Acquire volume shadows
    [1]110923.070116.5655: Status: Exception in CreateShadowVolume: TimeoutException VSS Operation timed out
       at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.Wait(IVssAsync va)
       at Microsoft.HomeServer.Backup.VSS.ShadowVolumeSet.CreateShadowVolume(VolumeInfo[] volumes)
    [1]110923.070129.2675: Status: VSS snapshot attempt 1 failed
    [1]110923.070326.4685: Status: Volume 1 of 2 is C: size 309259633152 used 126837350912
    [1]110923.070326.9235: Status: Start volume C: using \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy43
    [1]110923.070328.2165: Status: Volume (shadow) size 309259632640 used 129192374272
    [1]110923.070449.8955: Status: File records: 393363 sent, 393346 changed, 17 metadata, 0 received (bytes sent=7847828 received=1)
    [1]110923.070449.9205: Status: Prepare fixups: total restore size 309259599872
    [1]110923.070450.4995: Status: Determine changed: scan 22536938 size 92311298048
    [1]110923.073519.7813: Status: Determine changed: scanned 22536938 of 22536938 total with 4 fixups (bytes sent=472281405 received=0)
    [1]110923.073725.1023: Status: Server phase Reorganize1 complete
    [1]110923.073725.1023: Status: Send changed: 866783 requested of 22536938 total

    Sunday, September 25, 2011 3:51 AM
  • Wholy Mac and Roni ---  I got it.........

    So after weeks of dabbling around with this issue and all the chkdsks you can imagine, I found the "O-So Simple" WHS backup issue.

    FIREWALL - Kaspersky for some reason excluded the following ports:

    HTTP:  TCP 55000

    HTTPS TCP 56000

    Windows Home Server Computer Backup TCP 8912

    Windows Home Server Transport Service TCP 1138

    Once I enabled them all is well!  backups have resumed and all is well...

    I hope this helps someone with their Windows Home Server Backup failure.  Especially when it occurrs at:  C: Sending Data to the Server

    Thanks to those who helped with this whs backup issue...

     

    • Marked as answer by Diesel1234 Wednesday, September 28, 2011 2:36 AM
    Wednesday, September 28, 2011 2:36 AM