Remove From My Forums

Office 2007 professional not genuine?

Question
0

Sign in to vote

over a year ago I purchased a copy of office 2007 professional on line. It came with a hologram disc and licence labels, it passed the validation process and has worked fine since. However, I have recently started recieving a message when I open office applications telling me that it is not genuine.

Is is the case that I may have a non genuine copy or coulkd there be something else wrong?

What can I do in both scenarios?

Thursday, September 17, 2009 10:41 AM

Answers

0

Sign in to vote
Hello JMYANNI,

Please refer to this snippet of your mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short. In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

If you purchased this copy of Pro Plus thinking it was a retail license for Office 2007 Professional, you are probably the victim of counterfeit software. Nongenuine/counterfeit copies of Office 2007 Professional Plus being sold as retail copies of Office 2007 Professional are all too common on the internet.

IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software. As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys. DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once.

Alternately, you can submit a piracy report by following the prompts that the OGA Notifications Utility is showing you, and please be sure to read the Office Genuine Advanatage FAQ to see if you qualify for discounted or complimentary replacements for your nongenuine Office software:
http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Friday, September 18, 2009 6:51 PM
Thursday, September 17, 2009 8:58 PM
0

Sign in to vote
Hello markawill,

Please refer to this snippet of your mgadiag report:

OGA Data-->

Office Status: 108 Invalid VLK

Microsoft Office Professional Plus 2007 - 108 Invalid VLK

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short. In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

If you purchased this copy of Pro Plus thinking it was a retail license for Office 2007 Professional, you are probably the victim of counterfeit software. Nongenuine/counterfeit copies of Office 2007 Professional Plus being sold as retail copies of Office 2007 Professional are all too common on the internet.

IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software. As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys. DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once.

Alternately, you can submit a piracy report by following the prompts that the OGA Notifications Utility is showing you, and please be sure to read the Office Genuine Advanatage FAQ to see if you qualify for discounted or complimentary replacements for your nongenuine Office software:
http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Friday, September 18, 2009 6:51 PM
Friday, September 18, 2009 1:22 PM

All replies

0

Sign in to vote
To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. Thank you!
Carey Frisch
- Proposed as answer by James Bloice Smith Thursday, September 17, 2009 1:14 PM
Thursday, September 17, 2009 12:20 PM
0

Sign in to vote

got same issue with markawill, i have 10 days left. well here's the copy and paste.

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {061C4AA1-CA0F-489D-A426-C90C2D64582C}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{061C4AA1-CA0F-489D-A426-C90C2D64582C}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1982115001-1449573061-2181957215</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.45     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080116000000.000000+000</Date></BIOS><HWID>50333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>23ED2FCEF027586</Val><Hash>jqLwYFM6VhkPMkpdUlJ/Mg64+k4=</Hash><Pid>89409-707-8663714-65554</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0822008
Installation ID: 008585574896792444828710370350523385828390605143769066
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Licensed

HWID Data-->
HWID Hash Current: QAAAAAEABgABAAEAAQADAAAABAABAAEAeqhwlmDuPF7WdXB6kiQso0aDVCmo+/L0VCYOrzjdtjJ8UKxWZm0qhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HP            30D2
FACP            HP            30CC
HPET            HP            30D2
BOOT            HP            30D2
MCFG            HP            30D2
TMOR            HP            30CC
SLIC            HPQOEM        SLIC-MPC
SSDT            HP            30D2
SSDT            HP            30D2
SSDT            HP            30D2
SSDT            HP            30D2

Thursday, September 17, 2009 6:54 PM
0

Sign in to vote
Hello JMYANNI,

Please refer to this snippet of your mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short. In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

If you purchased this copy of Pro Plus thinking it was a retail license for Office 2007 Professional, you are probably the victim of counterfeit software. Nongenuine/counterfeit copies of Office 2007 Professional Plus being sold as retail copies of Office 2007 Professional are all too common on the internet.

IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software. As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys. DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once.

Alternately, you can submit a piracy report by following the prompts that the OGA Notifications Utility is showing you, and please be sure to read the Office Genuine Advanatage FAQ to see if you qualify for discounted or complimentary replacements for your nongenuine Office software:
http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Friday, September 18, 2009 6:51 PM
Thursday, September 17, 2009 8:58 PM
0

Sign in to vote

Hi Carey below is the diagnostic

I think I may have been ripped off :(

What can I do?

Diagnostic Report (1.9.0011.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Cached Validation Code: 0x0

Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

Windows Product ID: 89578-OEM-7332157-00237

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.003

ID: {584BFE11-EF05-4F5A-9B3B-A07833249323}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000000

Build lab: 6002.lh_sp2rtm.090410-1830

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: 6.0.6001.18000

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 108 Invalid VLK

Microsoft Office Professional Plus 2007 - 108 Invalid VLK

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{584BFE11-EF05-4F5A-9B3B-A07833249323}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-892318711-1845276119-574479444</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070326000000.000000+000</Date></BIOS><HWID>CE333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AC4D03450EAED86</Val><Hash>XsVNLglVGWaDviHDXiFCWFayOm0=</Hash><Pid>89409-707-0973547-65907</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, HomePremium edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89578-00146-321-500237-02-1033-6000.0000-2672007

Installation ID: 068546661844818180177563689955417123941041960380323186

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: RJ34F

License Status: Licensed

HWID Data-->

HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJT2XvSsaprqTjTSvktSXPL0GiV2kdoerFb0SA==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC INTEL CALISTGA

  FACP TOSCPL CALISTGA

  HPET INTEL CALISTGA

  BOOT PTLTD $SBFTBL$

  MCFG INTEL CALISTGA

  SLIC TOSCPL TOSCPL00

  APIC INTEL CALISTGA

  SSDT SataRe SataPri

  SSDT SataRe SataPri

  SSDT SataRe SataPri

  SSDT SataRe SataPri

  SSDT SataRe SataPri

Friday, September 18, 2009 10:27 AM
0

Sign in to vote
Hello markawill,

Please refer to this snippet of your mgadiag report:

OGA Data-->

Office Status: 108 Invalid VLK

Microsoft Office Professional Plus 2007 - 108 Invalid VLK

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short. In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

If you purchased this copy of Pro Plus thinking it was a retail license for Office 2007 Professional, you are probably the victim of counterfeit software. Nongenuine/counterfeit copies of Office 2007 Professional Plus being sold as retail copies of Office 2007 Professional are all too common on the internet.

IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software. As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys. DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once.

Alternately, you can submit a piracy report by following the prompts that the OGA Notifications Utility is showing you, and please be sure to read the Office Genuine Advanatage FAQ to see if you qualify for discounted or complimentary replacements for your nongenuine Office software:
http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Friday, September 18, 2009 6:51 PM
Friday, September 18, 2009 1:22 PM
0

Sign in to vote

I have experienced the same problem together with many other I understand. In certain cases it is due to a recent Microsoft update I am told which has affected the registry. In my case each part of Office - Word, Excel etc - had to have a minor change, in my case a 3 was changed to a 0 but beyond that I can't help

Wednesday, October 7, 2009 5:02 PM
0

Sign in to vote

Hello elephant7,

Please follow these instructions for assistance:
In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Wednesday, October 7, 2009 5:16 PM
0

Sign in to vote

Thanks. How did you find out the solution to your problem, i.e. that a 3 had been changed to a 0?

I have also run into a brick wall trying to report the problem to Microsoft and apply for the genuine free replacement copy they advertise. I tried following the link to fill in the form detailing the purchase but when I tried to submit it the system would not do it. I think it claimed to be a Direct-X problem. So I tried to bring the form up on another computer and it would not let me. I think you can only get to the fully functionning form when you use the computer which has failed the validation test. Unfortunately, from the way my machine is behaving it seems it is the Office Professional 2007 package which is causing my Direct-X problem. That means there is no way I can apply for the free replacement--does anyone know of anyone who has successfully applied for a free replacement package?

All I want to do is to be able to ring someone up at wretched Microsoft and say this is my problem: if it is a real fraud let me tell you all the detail and send you the illegle disks and get the replacement, or tell my how your diagnostic test is messing up so that I can resolve the problem and get on with using the software!

I know Microsoft are loosing a huge amount through fraud, and I support their desire to stamp it out, but this kind of problem with inadequate customer support is making enemies. I have wasted so much time now!

So the question: (a) has anyone successfully applied for a genuine replacement for a fraudulent disk & (b) how can I apply if this machine cannot interact properly with Microsoft accross the web?

Wednesday, October 7, 2009 6:08 PM
0

Sign in to vote

Hello James Bloice Smith,

In your previous thread http://social.microsoft.com/Forums/en-US/genuineoffice/thread/c7b58fea-5246-42aa-88dc-8244ac7ff5a2 you stated that the seller/supplier was willing to provide you with a replacement for your nongenuine copy of Office.

Have you taken them up on this offer?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Wednesday, October 7, 2009 6:15 PM
0

Sign in to vote

The vendors wanted to send me a replacement and if that failed they said they would replace. I said I would not do that because I could not afford the time, so wanted my money back without trying another copy from them. After that it all went silent!

However, alongside this I was trying to report the situation to Microsoft and get the offer of a genuine free replacement, which wasted still more time and was unsuccessful, as I have described.

There was a good twist eventually, however, I initiated a complaint through PayPal and the money was refunded. There was no explanation, so I do not know if PayPal covered the loss or if the vendors paid. For that reason I did nothing further with the case.

Unfortunately, whilst no financial harm has been done I have lost a significant amount of time, much of which has been trying to get sense out of Microsoft's so called 'Help Pages'. I am not happy about that. Microsoft do need to go after the bad boys and I would never knowingly use illegal software, but I think Microsoft should make it easier for me to get the answers I need quickly and painlessly. It felt like they wanted to sell me a replacement as quickly as they could and every other option has proved difficult or unworkable.

In all honesty, I remain not 100% convinced that the software was illegal and I am nervous that when I purchase a new package of Office Professional 2007 that will also fial.

Wednesday, October 7, 2009 7:18 PM
0

Sign in to vote

Hello James Bloice Smith,

An alarmingly high percentage of software sold on internet auction sites is nongenuine software, so my suggestion would be to avoid such selling venues, regardless of how attractive the prices might appear to be.

Buy your software from retailers, both local and online, that you have heard of before, and as always, deals that are "too good to be true" are just that. Or you can buy directly from Microsoft, too.

It is regrettable that you were not able to get your computer to work with the Microsoft site that would have enrolled you in the complimentary replacement program. However, looking thru your previous thread, I did not see anything about running into technical difficulties while attempting to process your report. Perhaps assistance from a moderator in this forum would have enabled you to complete the task.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Wednesday, October 7, 2009 7:38 PM
0

Sign in to vote

I gave up on the whole thing because a refund came through.

I did not purchase from an auction but from an online company who looked absolutely legitimate and the payment method was with PayPal.

The product is incredible if it is a forgery: the box is spot on, including the holagramme, and so is the the disk.

I would still like to know if anyone gets the free genuine replacement software on offer on the Microsoft site? It is on the page which comes up when a package is flagged as inauthentic and you click for more information. I should add that the offer is in the side margin, in fairly small print, whilst the items for sale is at the top of the page so no one can miss it!

So, does anyone get the offer? Yes or No?

Wednesday, October 7, 2009 7:57 PM
0

Sign in to vote

Hello James Bloice Smith,

When I work with someone whose end solution is to submit their materials for evaluation for the complimentary offer, most of the time I remember to ask them to come back here and let us know how they do with the submission and getting the complimentary replacement.

Not a lot of people will bother to return to the forum after getting their replacements...I think that's just human nature. But, so far only people who received the complimentary replacement for Windows have come back to tell us they did. MS says it can take 4-6 weeks for the process to work.

I suspect that since the new Office Notifier has been rolling out to various countries since the end of August, we will be coming up on the time frame for hearing back from those who have submitted their Office materials for evaluation and possible replacement.

For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Wednesday, October 7, 2009 8:21 PM
0

Sign in to vote

That sounds like a 'No!' As in, no one you know has successfully got the replacement software complimentary offer from Microsoft!

At some point you look at the time taken with the Microsoft 'Help Pages' and decide to cut your losses and loose the money and purchases again. For me that happened sooner becauses I got a refund from or through PayPal!

Thursday, October 8, 2009 7:55 AM
0

Sign in to vote

I recieved a free genuine copy of office pro 2007 on Wednesday (thankyou microsoft). There remains an issue however with validation as after uninstalling the priate version and installing the genuine it still remains marked as non genuine. how can this be fixed?

Saturday, October 10, 2009 7:42 PM
0

Sign in to vote

I am experiencing exactly the same problem - hope one of us get a resolution soon!
Cheers,

Thursday, October 29, 2009 9:39 AM
0

Sign in to vote

The above post marked in green is the resolution.

All users, if you have an Office Non-Genuine issue, please create your own thread for the issue.

Thank you,
Darin MS

Thread locked

Thursday, October 29, 2009 9:41 PM

Answered by:

Office 2007 professional not genuine?

Question

Answers

All replies