none
activation failure RRS feed

  • Question

  • I just purchased a new in the box office proffesional 2010 and tried online and phone activation and both failed. I ran the Microsoft GA Diagnostic tool and this is what came up Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VD4KV-2BQH6-8D673
    Windows Product Key Hash: f2wXm96GpYATNifXQ9ALq81xCTo=
    Windows Product ID: 76487-OEM-2260927-87557
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FF9A3CA4-D141-44A0-8EA9-3D821B20383A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FF9A3CA4-D141-44A0-8EA9-3D821B20383A}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8D673</PKey><PID>76487-OEM-2260927-87557</PID><PIDType>3</PIDType><SID>S-1-5-21-2347644358-1922334599-3345639917</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965RY_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1612.2006.1227.1513</Version><SMBIOSVersion major="2" minor="4"/><Date>20061227000000.000000+000</Date></BIOS><HWID>C35E30870184807A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, February 2, 2011 4:56 AM

Answers

  • "SturgeonoftheNorth" wrote in message news:799f18b9-9220-4f72-9368-b160d1cd6b12...

    I just purchased a new in the box office proffesional 2010 and tried online and phone activation and both failed. I ran the Microsoft GA Diagnostic tool and this is what came up Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VD4KV-2BQH6-8D673
    Windows Product Key Hash: f2wXm96GpYATNifXQ9ALq81xCTo=
    Windows Product ID: 76487-OEM-2260927-87557
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder

     


    Your Windows installation appears to be fine - Unfortunately, the MGADiag tool is 'blind' as far as Office 2010 goes.
    Please repost your problem with details of the EXACT error messages received (and when), in the Answers Office Install forum.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 3, 2011 11:56 PM
    Wednesday, February 2, 2011 7:36 AM
    Moderator