locked
microsoft crm client diagnostics has stopped working RRS feed

  • Question

  • Hi all - I am trying to open my Dianostics window but get bellow error msg:"microsoft crm client diagnostics has stopped working" Any idea what is going on here?

    Friday, October 3, 2014 6:20 PM

All replies

  • it might be a temporary issue. Please restart the computer if you haven't tried it.

    regards

    Jithesh

    Saturday, October 4, 2014 12:38 AM
  • I tried that, but still doesn't work
    Saturday, October 4, 2014 5:01 PM
  • Do you tried reinstall CRM outlook client?

    ==How to fully uninstall CRM Outlook client==
    - Removed CRM form the Program and Features.
    - Delete Microsoft Dynamics CRM folder from C:\program files.
    - Deleted MSCRM folder from C:\Users\Your username\AppData\local\Microsoft\MSCRM
    - Performed similar step for C:\Users\Your username\AppData\local\Microsoft\MSCRM and deleted MSCRM folder if it exist.
    - Go to Run, type in regedit and press enter.
    - Click on HKEY_CURRENT_USER>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.
    - Click on HKEY_LOCAL_MACHINE>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.
    - Click on HKEY_USER>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.

     

    Monday, October 6, 2014 6:58 AM
  • Hi,

     If Wilson's suggestions does not work, you may have to delete the user's profile on the desktop/laptop and create a new one.

    Regards,

    Jithesh.K

    Monday, October 6, 2014 7:00 AM