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  • Hi. I can't remember exact when but a few month ago I uninstalled AVG and installed Microsoft Security instead. About a month ago I noticed when my computer came on that my wallpaper was gone and it said that my version of Windows might be counterfeit. I tried to register it and it said that it was already registered. Then my Microsoft Security started doing a count down to when it would deactivate. I am not using a bad copy of Windows. In fact, it came installed with the laptop when I bought it from Dell almost 3 years ago. I've read a few of the posts about this issue (looks like there are quite a few) and I did the scan. 

    These are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VXBW3-MDDT4-G4X44
    Windows Product Key Hash: YXwhd0IvPMwP2Z7RsAWTq15iUGA=
    Windows Product ID: 00359-113-8753624-85641
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {58201A48-3196-4B49-A091-4DAC53007E13}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{58201A48-3196-4B49-A091-4DAC53007E13}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G4X44</PKey><PID>00359-113-8753624-85641</PID><PIDType>5</PIDType><SID>S-1-5-21-115795067-306377842-239554266</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron M5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100727000000.000000+000</Date></BIOS><HWID>8FA83B07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-113-875362-00-1033-7601.0000-2872012
    Installation ID: 018105211166234202600470214333197560767935922253964982
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G4X44
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 12/9/2012 7:35:53 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:9:2012 08:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GHWxBjeBMNU+fKnooXqRZ635q8YeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   WN09    
      FACP DELL   WN09   
      HPET DELL WN09
      MCFG DELL WN09
      SLIC DELL   WN09   
      SSDT AMD   POWERNOW
      OSFR DELL   M08    

    If someone could tell me what's going on and how this can be fixed, that would be great. Thanks.


    • Edited by designsbyhand Sunday, December 9, 2012 12:48 PM
    • Moved by Noel D PatonModerator Sunday, December 9, 2012 1:19 PM not an XP problem (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Sunday, December 9, 2012 12:45 PM

Answers

  • It looks to me as if you simply need to re-activate (possibly by phone) 
    It may be a good idea to first run the AVG remover to get rid of potential interferences.
    Download the AVG Remover from here http://www.avg.com/us-en/utilities
    Follow the instructions for running it, and then reboot the machine (whether it asks for it or not, and whether the program rebooted already or not).
    The Product Key for the installed copy of Windows is NOT one that would have come pre-installed with your Dell - it's a Retail copy, whereas Dell would only supply OEM copies.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 9, 2012 1:18 PM
    Moderator