One Care Circle re USB devices RRS feed

  • Question

  • I have a network of two PCs and a laptop.  The hub PC is cabled to a router and has a USB printer and a USB 500GB hard drive, which is supposed to be the central backup device.  The other PC has a parallel printer.  The laptop has no printer and no USB disk.  Backup cannot find the USB central disk and the USB printer on the hub PC cannot be shared. I'm guessing that One Care has some problem with USB devices.  The second PC and the laptop use wireless connection to the router, and all functions work fine except printer and disk sharing.

    Friday, February 1, 2008 1:33 PM


All replies

  • OneCare has no problems with USB devices - normally.

    For your external drive on the hub to be used as a Centralized backup device, it needs to be shared to all users. Create a folder on the drive and right click and selecting Sharing. Make sure that permissions are set to allow everyone full access to change files. Now, configure backup to use that Share.

    The USB printer on your hub should also be shared readily from OneCare, with one notable exception - a printer cannot be shared between 32 bit and 64 bit versions of Windows.

    You may want to check the firewall settings in OneCare - change settings, firewall tab, configure firewall. Make sure that it shows "home or work" and not public. Under advanced settings, ports and protocols, you may wish to place a check mark next to File and printer Sharing - Internet and subnet. And, under connections, make sure that only one network shows as active and connected.



    Friday, February 1, 2008 3:46 PM
  • I'm sure I'm missing a setting somewhere, but I checked everything you mentioned and still no backup or shared USB printer.  Does it matter that the laptop is running XP Home and the PCs are running XP Pro?

    Friday, February 1, 2008 6:57 PM
  • No, Pro and Home should not be an issue. 32 bit and 64 bit would be an issue for the printer sharing, but not backup.

    Please contact support if everything else checked out - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Saturday, February 2, 2008 3:26 AM
  • Contacting support online seems to be an unending circle, and I'm not computer literate enough to venture into my registry like Chuckler did to resolve what sounds like the same issue.  Should I try uninstalling and reinstalling One Care, and if that is the suggestion do I do it on all three machines or only on the hub?  Might the next One Care update fix this problem?  My hub PC is the only one where update is vital, so I can wait for it to work on the other two.

    Saturday, February 9, 2008 4:12 PM
  • Check your email (the address in your profile) for a message from me - sboots@mvps.org.

    I would not reinstall OneCare at this point.



    Sunday, February 10, 2008 4:01 AM