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wgatray.exe has encountered a problem and needs to close RRS feed

  • Question

  • Today I got the above message as I logged into my PC (windows XP home SP2 + later updates). I have never experienced it before. I am not aware of installing any new software yesterday (or in the last week). Any ideas as to why this should suddenly have happened? It is urgent - I don't seem to be able to run Windows Update any more (not surprisingly).

    I tried logging off and on again, but the same problem. I tried starting wgatray.exe after everything else had initialised and settled down but the same result.

     

     

    Monday, July 16, 2007 2:32 PM

Answers

  • Alan,

     

    Are you receiving any error codes whatsoever after receiving the wgatray.exe? Please provide the error code/s to us so we can analyze.  Also we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, July 16, 2007 9:24 PM
  • Alan:

     

    If this happens again please let me know.

     

    Thanks,

    -phil

    Tuesday, July 17, 2007 7:55 PM

All replies

  • Alan,

     

    Are you receiving any error codes whatsoever after receiving the wgatray.exe? Please provide the error code/s to us so we can analyze.  Also we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, July 16, 2007 9:24 PM
  • Thanks for replying.

     

    I don't know the error code. When this happened I was offered the chance to send an error report to Microsoft and I did so. Although the problem did not go away when I logged off and on again, it fortunately has done so after a reboot.  I have downloaded the diagnostic tool and if this happens again I'll send the details you asked for.

     

    Alan

    Tuesday, July 17, 2007 7:34 AM
  • Alan:

     

    If this happens again please let me know.

     

    Thanks,

    -phil

    Tuesday, July 17, 2007 7:55 PM