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Cetificate of Authenticity RRS feed

  • Question

  • I had to crash my computer, install a new harddrive and reinstall Windows XP pro because of a virus. My computer tower itself has seen better days. The certificate of authenticity label has wore off the case. I am using the OEM software to reinstall it but it will not install without the certificate of authenticity. Is it possible to recover the certificate through the disk itself, or by other means, without having to buy a new copy of XP pro?

    Thanks,
    Kaneorion
    Friday, April 20, 2007 7:03 PM

Answers

  • Hi Kaneorion,

     

     Microsoft sells the CoAs with the Product Keys to the Manufacturers, but we do not have any records of what CoA was placed on what computer, they sold or what computer was bought by what customer. The CoA sticker was placed there by the company that built your computer, if there is any way to recover the Product Key that was on your CoA, they would be the people that would know.  

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 20, 2007 11:28 PM

All replies

  • Hi Kaneorion,

     

     Microsoft sells the CoAs with the Product Keys to the Manufacturers, but we do not have any records of what CoA was placed on what computer, they sold or what computer was bought by what customer. The CoA sticker was placed there by the company that built your computer, if there is any way to recover the Product Key that was on your CoA, they would be the people that would know.  

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 20, 2007 11:28 PM
  • Kaneorion,

    Please follow these steps for assistance:

    If the computer is operational, run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, April 21, 2007 12:30 AM
  • The computer is temporarily running Linux so it is at least some what fuctional. with it running Linux the exe file would not run. The operating system is Windows XP Professional Service Pack 2. It has a sticker attached that says OEM software but no manufacturer is named on the software. It has all the noraml packaging for OEM software. The disc even has the security feature on the label. Any help that could be offered would be appreciated.

    Thanks,
    Kaneorion
    Saturday, April 21, 2007 4:37 PM
  • Kaneorion,

     

    Pop the CD into the drive and navigate to the \i386 folder, open the setupp.ini file, and post the data on the last line here.  It'll only be 8 characters.

     

    I gather you cannot read the Product Key off the COA.  How much of it can you make out?  Can you make out any other numbers?

    Saturday, April 21, 2007 5:31 PM
  • I can not make out any of the numbers. But I got the code from the last line like requested PID=76487OEM
    Saturday, April 21, 2007 11:52 PM
  • Kaneorion,

    So far everything seems to OK, that there's no reason to think that your COA and CD are not genuine.  It is curious how the Product Key seems to have faded from the COA.

     

    Look at the contact info at the bottom of this MS KB:  http://support.microsoft.com/default.aspx/kb/326246/.  The system is set up to help end users to replace the most commonly needed item, the CD, but it does not say much about replacing a missing Product Key other than to have you call Product Support Services for XP:  http://support.microsoft.com/oas/default.aspx?gprid=1173.  My guess is that they may ask for a photocopy of your XP Pro purchase receipt and maybe have you send in your CD....please keep us informed of how you do.

    Sunday, April 22, 2007 3:06 AM