Answered by:
Creating a Case Record from an External Email

Question
-
Hi please i want to create a case record in CRM from the Contents of an email sent from external email addresses. i want the case description to be populated with the message from the email body.The challenge i get is that the decription box cannot parse and format the message body and the text appears with html tags and other jargons. is there a way i could work around this without having to write a custom workflow to parse this text?
System integrator
Wednesday, October 31, 2012 8:17 AM
Answers
-
- Edited by Pavlos Panagiotidis Wednesday, October 31, 2012 8:54 AM
- Proposed as answer by Pavlos Panagiotidis Wednesday, October 31, 2012 11:33 AM
- Marked as answer by nrodriEditor Monday, November 5, 2012 1:42 PM
Wednesday, October 31, 2012 8:54 AM
All replies
-
Hi,
I'm afraid there is no OOB functionality to accomplish this. Take a look at this too.
You will probably have to develop your own custom code to strip the text out of the HTML email. There is an example for this here (it's in VB but it should be easy enough to convert to C#).
Greetings,
Pavlos
Please mark this reply as an answer and vote it as helpful if it helps you find a resolution to your problem.
View my latest gallery contribution here.
Visit my blog here.Wednesday, October 31, 2012 8:25 AM -
hi Pavlos
The link you gave me for the VB code example does not have the code file there
System integrator
Wednesday, October 31, 2012 8:51 AM -
- Edited by Pavlos Panagiotidis Wednesday, October 31, 2012 8:54 AM
- Proposed as answer by Pavlos Panagiotidis Wednesday, October 31, 2012 11:33 AM
- Marked as answer by nrodriEditor Monday, November 5, 2012 1:42 PM
Wednesday, October 31, 2012 8:54 AM