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    I paid for a new subscription on windows live care.  my card was charged and everything but they didn't give me a activation code. =(

    Sunday, March 16, 2008 5:49 PM

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    Not a major problem... You are still protected, but you purchased a subscription under a different ID than the one that OneCare sees as the subscription ID. I think that this link may help you reset the credentials so that you can activate OneCare again with the new subscription LiveID you used to purchase: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    If not, your other choice is to simply uninstall OneCare via add/remove programs in Control Panel and then install OneCare again from http://onecare.live.com. Once you've reinstalled, activate/subscribe using the new LiveID (your Hotmail address LiveID)

     

    Good luck.

    -steve

    Wednesday, March 19, 2008 4:40 PM
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    If you paid online, you don't need an activation code and therefore won't get one. All you need to do is click the Subscribe/Activate button in OneCare and sign in with the LiveID you used when you purchased the subscription. This will automatically activate it.
    Sunday, March 16, 2008 8:12 PM
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    Thanks you. I don't see that Subscribe/Activate button in one care. it just says your subscription ends in two days. And it asks if I want to renew my subscription.

     

     

    Sunday, March 16, 2008 11:34 PM
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    Did OneCare complete activation on the PC after you paid? Meaning, did it show that you were subscribed?

    If not, it is possible that something is blocking the sending of the activation response or subscription status to OneCare on the PC. If you have any other security software installed, you will need to remove it. Parental controls should be disabled until OneCare is activated. Try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, March 17, 2008 12:12 PM
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    Ok now I see what I did but I have no idea how to fix it my subscription expired and I couldn't understand why because I had paid for another year. But what happened it that I have one windows live id that I made specifically for my onecare then I have another that is my actual email address. because hotmail auto fills my normal email I acidentally paid the renew fee under the wrong id not the one linked to the computer. Understand? Im so scared im gonna get a virus please help Stephen!

     

    Sad

     

    Wednesday, March 19, 2008 3:01 PM
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    Not a major problem... You are still protected, but you purchased a subscription under a different ID than the one that OneCare sees as the subscription ID. I think that this link may help you reset the credentials so that you can activate OneCare again with the new subscription LiveID you used to purchase: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    If not, your other choice is to simply uninstall OneCare via add/remove programs in Control Panel and then install OneCare again from http://onecare.live.com. Once you've reinstalled, activate/subscribe using the new LiveID (your Hotmail address LiveID)

     

    Good luck.

    -steve

    Wednesday, March 19, 2008 4:40 PM
    Moderator
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    Thanks so much steve for your help! You rock lol!
    Wednesday, March 19, 2008 4:45 PM