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windows vista RRS feed

  • Question

  • ok, so here is my problem, during a storm the power went out, no big, system is protected by a surge strip, after the power came back on, during the restart, the power went out again, while windows was restarting, when the power came back and the system rebooted, it had forgot what it was, it was unable to validate, i know this copy is good, but for some reason, i cant get it to activate/validate? anyone out there have any idea what to do to fix this?

    Monday, March 23, 2009 1:19 AM

Answers

  • Hello ROQQHEAD,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and Click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to Run or Save, Select Run

    4)    When the program runs, Click the Continue button, then click the Copy button.

    5)    Return to this thread by Typing: http://social.microsoft.com/Forums/en-US/genuinevista/thread/79f40a14-67cd-4cc1-bfd3-9dea62a4216c  into the browser address bar.

    6)    In a reply post, Paste the Diagnostic Report.

    Thank you,
    Darin MS
     
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 9:09 PM