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invalid key prompt after windows updated :( RRS feed

  • Question

  • hi experts out there:

    i have been experiencing problems with my laptop. Vista has been asking me for my validation key because it hasn't been able to validate my key. I've been using this SONY laptop for almost a year now and it has been fine except the occasional system crash which requires restart. Last night Windows went into installing updates and today, Windows can't validate my key. Now I'm running in "reduced functionality" and my laptop restarts itself every 30mins.

    I have read some other threads relating to issues of the same kind, I'll try to provide as much information as possible. I have recently done a scan which cleans my temp files and recycle bins...the routine stuff. I have also ran a registry scan with this program before and it was fine until last night the evil Windows updates came along :.(. So the name of the software is CCleaner.

    I have tried the slui.exe 3 and slui.exe 4...no luck...
    I have also tried installing Vista SP1...apparently it's already installed...

    Hope this is giving you experts enough to work on.



    Here's my diagnostic report:


    ===================

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-YGG8M-63C7G-VD82D
    Windows Product Key Hash: CcHCWaqrY7FYwxkFpR/ak5CGNmc=
    Windows Product ID: 89578-OEM-7249231-21500
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {7D41F300-2450-4AB4-90D7-705DAA939EBD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D41F300-2450-4AB4-90D7-705DAA939EBD}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VD82D</PKey><PID>89578-OEM-7249231-21500</PID><PIDType>8</PIDType><SID>S-1-5-21-3964541155-1570928718-519640959</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR110E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0130J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20070718000000.000000+000</Date></BIOS><HWID>48313507018400EA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65254</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): Catastrophic failure

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ+yZ4ZmBOOA4UaDBgyg66rPGsXy9IQLrkZsaKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      TMOR   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO


     ================
    I have managed to try every other suggested patch or downloads that the SONY support technicians have given me with no luck. They have asked me to install a SOAOTH-01534800-US.EXE thing, and the Windows says it does not apply. The end result with talking to the SONY people, "F12, restore".

    Please help :( I would like to exercise everything before my last resort...format/restore.

    Thanks a bunch :)

    Celine

    Thursday, March 12, 2009 4:55 AM

Answers

  • Hello dokodemo,

      The error code 0xc004c4a8 (seen in the 3rd and 4th line in your Diagnostic report) means Vista is not Activated.

      If I understand your post, you are unable to Activate over the Internet.

      Have you tried Activating by Phone?


      To Activate by Phone:

    a)      If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)     If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Thursday, March 12, 2009 7:47 PM
    • Marked as answer by Darin Smith MS Thursday, March 12, 2009 7:48 PM
    • Unmarked as answer by dokodemo Thursday, March 12, 2009 11:19 PM
    • Marked as answer by Darin Smith MS Friday, March 13, 2009 5:04 PM
    Thursday, March 12, 2009 7:47 PM

All replies

  • Hello dokodemo,

      The error code 0xc004c4a8 (seen in the 3rd and 4th line in your Diagnostic report) means Vista is not Activated.

      If I understand your post, you are unable to Activate over the Internet.

      Have you tried Activating by Phone?


      To Activate by Phone:

    a)      If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)     If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Thursday, March 12, 2009 7:47 PM
    • Marked as answer by Darin Smith MS Thursday, March 12, 2009 7:48 PM
    • Unmarked as answer by dokodemo Thursday, March 12, 2009 11:19 PM
    • Marked as answer by Darin Smith MS Friday, March 13, 2009 5:04 PM
    Thursday, March 12, 2009 7:47 PM
  • Hi Darin:

    I just excercised the phone activation, as well as talking with the representative who gives me the exact same 9 sets of numbers last night. That was a no-go. Any other ideas? :-(

    Thanks in advance.
    Regards,

    Celine
    Thursday, March 12, 2009 11:21 PM
  • Hello Celine,

      No, that part of the Activation process is outside my area of knowledge.  If you called the Activation Call Center and you read off the long set of numbers to the Activation Rep and the Rep read off the long set of return numbers and Vista would not accept them, then the Activation Rep would be the expert that would best be able to either resolve the issue him/herself or connect you to a Vista engineer that could.

    Sorry I couldn't be more help,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Thursday, March 12, 2009 11:44 PM
    • Unmarked as answer by dokodemo Friday, March 13, 2009 2:26 AM
    Thursday, March 12, 2009 11:43 PM
  • Hi Darin:

    Would you happen to know if I just restored my laptop to its original manufactured state, will it solve this problem or not?

    I have tried ONCE more calling the Activation Call Centre, with no luck. The rep. gave me a number to the MS experts, and apparently the number is not in service for the area I live in.
     

    Thanks a bunch. :)
    Celine
    Thursday, March 12, 2009 11:56 PM
  • Hi Celine,

      Unfortunately, I can't be sure that would work.

      But if you are going to restore, before you do, I wanted to try something first.  Below are two sets of steps. The first one attempts to restore Vista's Licensing Store and the second will recreates the Licensing Store.  Try the first set of steps and if they don't work, try the second

    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right-click cmd.exe and select Run as Administrator (a window with a Black background will open)
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot 2 times
    8) Now try Activating over the Internet and if that failes, try Activating by Phone



    1) Return to the window with the black background
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) It may ask you to re-enter the Product key (enter the key from the COA sticker on the side or bottom of the computer)
    10) Now try Activating over the Internet and if that failes, try Activating by Phone


    Sorry I have not been much help with your issue,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by dokodemo Thursday, March 19, 2009 4:10 AM
    • Unmarked as answer by dokodemo Thursday, March 19, 2009 4:10 AM
    Friday, March 13, 2009 5:03 PM
  • Hi Darin:

    Thanks for the help, unfortunately, it did not help with the problem. Since I had important work that had to be done, and my laptop is the only computer i have with me in Toronto, I had to do the restoration. And THAT helped the problem. The problem was, Vista wouldn't let me do the restoration from the control panel (didn't have any then...), luckily VAIO has its own Recovery centre installed, and I was able to do the restoration successfuly.

    Thank you for the help Darin. :)

    Celine
    Thursday, March 19, 2009 4:12 AM
  • Very sorry I couldn't fix the issue, Celine.


    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 6:17 PM