can't send e-mail to lead record using send mal option.

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  Under the CRM administration - users,is the type of Outgoing e-mail set to outlook or Mail router? This is expected behaviour when using mail router

  Tuesday, January 10, 2012 7:42 AM
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  hi PsyWulf,

  E-mail Access types(Incoming & Outgoing both) configured as a Microsoft Dynamics CRM for Outlook in users.

   

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  Amit Kasundra

  Tuesday, January 10, 2012 8:57 AM
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  HI Amit,

  Did you see this thread already? http://social.microsoft.com/Forums/en/crmdevelopment/thread/a2fb5247-2fa3-47bf-b6fd-11cc4ceee1da

   

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  Regards,
  Damian Sinay

  Tuesday, January 10, 2012 9:02 AM
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  Hi dSinay,

  i have gone through the above link. but, i have not found the option "Allow MS CRM to send email using the CRM for Outlook"any where in outlook.

   

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  Amit Kasundra

  Tuesday, January 10, 2012 11:40 AM
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  Hi, amit

  problem is that the configuration of crm with outlook is not done correctly.

  please check it again.

  i also go through that problem.

  regards kartik.

  • Proposed as answer by kartik ghodasara Tuesday, January 10, 2012 12:57 PM
  • Marked as answer by Amit Kasundra Tuesday, February 7, 2012 1:17 PM

  Tuesday, January 10, 2012 12:56 PM