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Cannot upgrade to ver. 2.0...cannot cancel 1.5...go figure. RRS feed

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    I just wanted to voice my concern/opinion.

     

    I find it great that it takes less than a few clicks to purchase and install; a fairly painless process. The general function and use of the product is fairly easy to use and navigate.

     

    Afterwards it seems that you're on your own. The 3-PC subscription failed for me several times, even though I only have two computers. Support has been a waste of time and effort; you can't even cancel with a click - although you can renew with just a click. Scouring the forums when calls are dropped, emails disappear into the ether and support pages refuse to load is enough.

     

    Its a fairly decent product for the price, but I can't find anymore ways to sucker myself into paying for another year.

     

    I hope that the next version turns out better on the backend with better support for simple task such as installation problems, adding/removing a PC and cancellations.

     

    Thank you for your time.

    Tuesday, January 8, 2008 4:37 AM

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    Thanks for taking the time to comment. I agree that there sure seem to be a fairly high incidence of install problems, so work on improving this would be welcome. I can't comment on why the 3 PC subscription failed you except that you may not have been able to install to the 3rd PC. Support can be great, good, or poor, depending on your problem and I most certainly agree that reaching support, especially as a paid subscriber, needs to be easier.

    In your last sentence, removing a PC is indeed easier in 2.0 with the advent of the Multi-PC management feature and the concept of a Circle with a Hub. If you remove a PC via a Hub in OneCare it is removed from your subscription profile on the server and, if it is still installed on that PC, it becomes unsubscribed on that PC.

    And, lastly, I agree that being able to cancel should be easier than calling.

    -steve

     

    Tuesday, January 8, 2008 7:51 PM
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    It looks like I'll just have to wait and see what's released later this year for beta and hope Vista Ultimate can hold its own while I go without some fun lovin' digital protection.

     

    And in order to avoid 'preaching to the choir' I'll just say 'word up' to everything you commented on.

     

    Thanks.

     

    Tuesday, January 8, 2008 9:02 PM