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Win 7 Professional 64-bit version suddenly becomes invalidated RRS feed

  • Question

  • Dear Support Team,

    I have been using my laptop for almost 2 years until one day a window pop out claiming that i need to buy a genuine licence. 

    Could you have a check?

    Thanks in advance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {08C4BE20-CA6B-4D31-A321-E0CEB68AD8CE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Admin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08C4BE20-CA6B-4D31-A321-E0CEB68AD8CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-473199149-4238304754-1946760661</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>417883G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET61WW (1.31 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20110707000000.000000+000</Date></BIOS><HWID>49E40500018400FE</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleurop?ische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Beschreibung: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktivierungs-ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 00371-00178-926-700437-02-1033-7601.0000-0462011
    Installations-ID: 006433468565918016326433969885237931030765049660304850
    Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Teil-Product Key: 24367
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 2
    Vertrauenswürdige Zeit: 30.07.2013 14:17:24

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 7:30:2013 13:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEA6GE45W7BXMR2z9aqOEVEFy5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-83   
      FACP LENOVO TP-83   
      HPET LENOVO TP-83   
      MCFG LENOVO TP-83   
      SLIC LENOVO TP-83   
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      ECDT LENOVO TP-83   
      ASF! LENOVO TP-83   
      TCPA PTL LENOVO
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      UEFI LENOVO TP-83   
      UEFI LENOVO TP-83   
      UEFI LENOVO TP-83   

    Tuesday, July 30, 2013 12:23 PM

Answers

  • Thanks - I was hoping that would isolate a few problems, and repair at least some of them, but it appears that the errors are not visible to the tool :(

    I suspect that if you contact MS, they will advise a repair install - which is what I am going to  say as well, at this point, because the type of error you are seeing in the CBS.logs is a registry problem that can be very complex to fix without a known tool to help.

    If you want to go ahead with this yourself,

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc - Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 5, 2013 2:54 PM
    Moderator

All replies

  • To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, July 31, 2013 9:05 AM
    Moderator
  • Thanks for the prompt reply and instructions.

    Please find the output as required below:

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
        (Standard)    REG_SZ    SPPUI 1.0 Type Library

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
        (Standard)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
        (Standard)    REG_SZ    0


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
        (Standard)    REG_SZ    SPPUI 1.0 Type Library

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
        (Standard)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
        (Standard)    REG_SZ    0


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
        (Standard)    REG_SZ    SPPUI 1.0 Type Library

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
        (Standard)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
        (Standard)    REG_SZ    0


    Wednesday, July 31, 2013 10:18 PM
  • That all looks normal - which means that I'll have to do some research and see if I can isolate another cause of your error...

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, August 1, 2013 6:51 AM
    Moderator
  • So no action from my side until you come out with further idea? let me know if any more information needed.

    if i try hard i could vaguely recall that the you-are-not-using-genuine-win7 window started to pop out either after a major system update was completed or after  something like a upgrade assistant was installed, which i was asked to install by mircosoft someday. it that would help a bit.

    Thursday, August 1, 2013 6:26 PM
  • That would make some sense :)

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, August 1, 2013 9:58 PM
    Moderator
  • having followed the instructions, no error messags were shown.

    C:\Windows\system32>sfc /scannow

    Systemsuche wird gestartet. Dieser Vorgang kann einige Zeit dauern.

    überprüfungsphase der Systemsuche wird gestartet.
    überprüfung 100 % abgeschlossen.

    Der Windows-Ressourcenschutz hat keine Integrit

    and the link for the afterwards generated CBS.log file follows:

    https://skydrive.live.com/redir?resid=9662155C1B6504AF!1430&authkey=!AHmqvmDMpjubKlI

    just another question, would you estimate where are we standing or going now or shall I contact local microsoft support since it is a company laptop anyway?

    Saturday, August 3, 2013 10:35 AM
  • There is no problem with the SFC scan, but there are problems in the background CBS.log.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, August 3, 2013 12:49 PM
    Moderator
  • link for the logs required:

    https://skydrive.live.com/redir?resid=9662155C1B6504AF!1435&authkey=!AL_rbTSBV3Rk0uY

    Monday, August 5, 2013 12:51 PM
  • Thanks - I was hoping that would isolate a few problems, and repair at least some of them, but it appears that the errors are not visible to the tool :(

    I suspect that if you contact MS, they will advise a repair install - which is what I am going to  say as well, at this point, because the type of error you are seeing in the CBS.logs is a registry problem that can be very complex to fix without a known tool to help.

    If you want to go ahead with this yourself,

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc - Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, August 5, 2013 2:54 PM
    Moderator
  • Hi, by doing a repair install did solve the problem. Thanks for the advice and have a nice day!
    Sunday, August 18, 2013 1:10 PM
  • Great - thanks for the feedback, and good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 18, 2013 1:39 PM
    Moderator