Office 365 & CRM for Outlook - can sign into CRM in the browser but can't configure the plug-in [Windows 8.1] [Internet Explorer (IE) 11] RRS feed

  • Question

  • I am able to log into CRM via the browser (both IE and Firefox) but can't configure the CRM for Outlook plug-in.

    • I have Windows 8.1 that I've recently disassociated from my Microsoft account because...
    • I have Office 365 with 32-bit Outlook client (my Microsoft account and my Office 365 have the same ID but different passwords; that seemed to fix another issue I was having)
    • I've uninstalled the Sign-on Assistant just in case it was trying to use my Microsoft account instead of my Office 365 account
    • Our CRM is the "partner-version" (aka extended trial) of CRM Online; build is 5.0.9690.3417

    • Edited by M. Jaxon Friday, January 3, 2014 9:31 PM
    Friday, January 3, 2014 7:33 PM


  • This says it a little more bluntly: http://support.microsoft.com/kb/2784954/en-us

    Anyone found a workaround? Or can I just not track my emails via the plug-in until they fix this?

    • Marked as answer by M. Jaxon Sunday, January 12, 2014 4:31 PM
    Sunday, January 5, 2014 2:55 AM

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