Frustrating Installation Problem RRS feed

  • Question

  • I am trying to install Windows Live OneCare on my Laptop and so far I have been very unsuccessful!
    Firstly I managed to get as far as having the program install on my laptop but it couldn't complete the installation as it couldn't connect to the internet. Which is strange as I downloaded it from the onecare website.
    So I uninstalled it, removed all other anti-virus software, have re-registred files, changed internet properties, use the 'clean up' program. Many things that have been suggested on here and on the support pages.
    Upon trying to reinstall the program I don't get very far at all. Infact I click on install windows live onecare, Run, Run, it goes to 'check for updates', then I'm hit with 'Network problems preventing installation continuing at this time.' (Error ID: 0014-80072EFD).
    I'm connected directly to my wireless router (netgear WGR614) as I thought it didn't like that, but still getting the same thing.

    Please help as I'm very confused!
    Monday, February 16, 2009 4:41 PM


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