Forgot Windows Live ID and password RRS feed

  • Question

  • How do I get any help with Windows Live OneCare forgot my ID and password.  Can someone give me a telephone number to call or can someone help me.  thanks 
    Monday, January 5, 2009 7:11 PM


  • Your LiveID can be found by opening OneCare and clicking Help/About. You will see your subscription ID, which is the LiveID for your subscription. If you need to reset the password, this can be done at http://account.live.com as long as you have set up the secret questions and/or an alternate email address for the reset email confirmation to be sent to.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    Alternatively, sign in at http://billing.microsoft.com/ with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, January 5, 2009 7:50 PM