can not upgrade from cd which I purchased,it says email address and password does not match.

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  Hi
  What device or software do you upgrade for.
  If it is related with the ocs, I think you'd better to call the telephone support service of MS.
  Here just for the forum support. I am so sorry about it.
  Below link you can refer to.
  http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
  
  Thanks!
  Regards!

  • Marked as answer by Gavin-ZhangModerator Friday, September 25, 2009 10:44 AM

  Wednesday, September 23, 2009 8:33 AM

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