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Cases Report- Please Help RRS feed

  • Question

  • Hello all,

    I am trying to create a report that pulls all open cases owned by a specific user, as well as all the resolved cases owned by that user that were resolved during the current week.

    I have a Report whose main entity is Cases, and whose secondary entity is Case Resolutions.

    Right now I have

    Owner = Person's Name

    Status = Active

         Case Resolutions (Case)

          Actual End = This Week

    This pulls in the completed cases but not the open ones- what am I doing wrong?

    Tuesday, April 3, 2012 10:19 PM

Answers

  • Can you Group Or on the latter two lines?

    Alternately, you could nest groupings where

    Status Equals Active

    OR

    Status Equals Closed  AND Modified On Equals This Week


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    • Marked as answer by Aryn Gessel Thursday, April 5, 2012 3:09 PM
    Tuesday, April 3, 2012 10:23 PM