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OneCare installation seems to have caused some problems

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My OneCare had expired, so I purchased another one, uninstalled the expired one, then during installation of the new one my mouse froze. At first I thought the batteries in my wireless mouse had died, but after putting new batteries in, my mouse will move around but I can't double click on anything, or select bullet items. I can single click on an icon, but then I have to press enter to execute it. The operating system I am using is Vista. OneCare installed with no problems on machines with XP. Anyone know what could have caused this? Thanks
- Edited by sbga01 Wednesday, December 24, 2008 4:47 AM Added what OS I am using
Wednesday, December 24, 2008 4:42 AM

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Hello sbga01, it wasn't necessary to uninstall One Care to renew. I don't know what may have caused the mouse issue but there are a few things you can try to troubleshoot it. Try another mouse. If the issue persists using a different mouse uninstall One Care and run the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 If this resolves the issue try reinstalling One Care. If the issue persists use System Restore to restore your system to a time before the mouse issue appeared. If System Restore resolves the issue try reinstalling One Care. If you are unable to resolve the issue pleae contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, December 24, 2008 12:25 PM
Wednesday, December 24, 2008 12:22 PM

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