Text from email Template disapearing...

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  Hi,

  I have designated a sales agent to call leads and send emails out to the ones that provide email address. I have created an email templates with attachments. When this sales agent creates an email through the lead, saves it, inserts/selects the template - everything looks good; as soon as the send button is clicked, it goes out... without the text, just the subject and the attachments. Am I missing some little check-box or anything else somewhere for the sales agent? It works fine from my account, but I have all admin rights...
  

  It's CRM 2013 online version through Office 365. Please advise.

  Thank you,

  Val

  Friday, March 7, 2014 10:05 AM