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An unauthorized change was made to windows -

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I purchased my computer from Dell with Vista installed and it has been running smoothly for over a year. A few days ago a Windows Activation window popped up after starting the PC. Here is the error :

Error : 0xC004D401
Description : The security processor reported a system file mismatch error.

Here is the output from the Genuine Advantage Diagnostic Tool:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {B193BE12-E5CB-4ABD-8279-A3413A3999AA}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error: M:20090824184921380-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B193BE12-E5CB-4ABD-8279-A3413A3999AA}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1921378039-1744862848-3654556229</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 531s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070615000000.000000+000</Date></BIOS><HWID>BB313507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55E45F650936ECE</Val><Hash>Pj04Y5P9T1WpbaHsYy9FDIGJpS0=</Hash><Pid>81599-871-6518807-65615</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAnJ/sJtpeilSSAJJ2huNSnfL0xIhsEqxWyPQ=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            DELL         AS09
FACP            DELL         AS09
HPET            DELL         AS09
MCFG            DELL         AS09
SLIC            DELL         AS09

Tuesday, August 25, 2009 12:39 AM

Answers

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Hello jdkmontana,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18272]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Tuesday, August 25, 2009 4:23 PM
Tuesday, August 25, 2009 4:23 PM

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An unauthorized change was made to windows -

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