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Restoring Office 2007 Files RRS feed

  • Question

  • I have Windows Live One Care and I backup my PCs to a NAS every night using the Live One Care.  I had a catastrophic failure on one of my laptops and the hard disk became unrecoverable (not even from restore points)  Even the Windows Vista disk could not repair the Startup failure!  So I cringe when I say this....I was forced to re-format the drive and reload VIsta followed by all of my previously installed applications.  After 2 days of intensive swaping of CDs to re-install everything, I thought it would be a simple matter to restore my data from the backup files for the laptop.  But alas, Windows Live One Care DOES NOT HAVE AN OPTION TO OVERWRITE EXISTING FILES!  Since during the re-install of the application (Office 2007 Ultimate), many files were created that have the same name as what was written in the backup.  These files do not get restored!  They go to some other location.  They are there, but not where they were beore the failure.  This means that files like Autocorrect data and Signature Data, and Outlook Account data, are not properly restored.  God knows how many files are missing!

    The question is how do I get Windows Live One Care to RESTORE the files to where they were so I can just open up Office and everything was the same as before?  Having backup data that you have to figure out what to do with it, negates the concept of a restore.  If I am missing a major concept here, please be gentle and tell me of my error.  If not, does anyone have any idea....  Than you all in advance.

    Kind regards  Rick
    Saturday, May 9, 2009 4:47 PM

Answers

  • See this Microsoft Knowledge Base article on how to restore files from a One Care backup - http://support.microsoft.com/kb/944171 and this on on how to restore e-mail - http://support.microsoft.com/kb/943770 Additionally you can contact support for help with restoring your files. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, May 9, 2009 7:15 PM
    Moderator
  • I have heard that Microsoft is no longer going to have Live One Care as a purchased product and they will be releasing a free equivalent of this product. My product support expires on June 22 nd the product keeps prompting me to buy s renewal.  SHould I just wait, or should I buy the renewal now?

    Thanks

    Go ahead and visit the renewal page - you'll probably find that you are being offered a free 6 month extension. Note that the free replacement, Morro, will only be an antivirus/anti-spyware program. If you are using OneCare for backups, start looking for an alternative.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 18, 2009 12:31 PM
    Moderator

All replies

  • See this Microsoft Knowledge Base article on how to restore files from a One Care backup - http://support.microsoft.com/kb/944171 and this on on how to restore e-mail - http://support.microsoft.com/kb/943770 Additionally you can contact support for help with restoring your files. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, May 9, 2009 7:15 PM
    Moderator
  • The problem is that when you re-install your applications, such as MS Office, during the install it creates many files.  The Live One Care restore process will not put the original files back where they belong if those files exist.  There needs to be an option that allows you to over write the newer files that were created during the reinstall, with the files that ere saved in the backup.  An example is the normal.dot file which I believe contains all of the autocorrect data.  I am sorry, but I don't consider a restore as something that takes two days to accomplish and requires lots of manual file copies. Restores should RESTORE things to the previous state!

    RickP
    Sunday, May 10, 2009 5:59 AM
  • I agree with you on that needed option. Manually moving files is a pain in the neck in the current process. Unfortunately, that is the way that OneCare was designed and it won't be changed since OneCare is no longer being updated with new or changed functionality.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 11, 2009 12:19 PM
    Moderator
  • I have heard that Microsoft is no longer going to have Live One Care as a purchased product and they will be releasing a free equivalent of this product. My product support expires on June 22 nd the product keeps prompting me to buy s renewal.  SHould I just wait, or should I buy the renewal now?

    Thanks
    Monday, May 18, 2009 4:12 AM
  • I have heard that Microsoft is no longer going to have Live One Care as a purchased product and they will be releasing a free equivalent of this product. My product support expires on June 22 nd the product keeps prompting me to buy s renewal.  SHould I just wait, or should I buy the renewal now?

    Thanks

    Go ahead and visit the renewal page - you'll probably find that you are being offered a free 6 month extension. Note that the free replacement, Morro, will only be an antivirus/anti-spyware program. If you are using OneCare for backups, start looking for an alternative.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 18, 2009 12:31 PM
    Moderator