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Skewed vaildation codes packaged for HP pavillion notebooks RRS feed

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    After reviewing your forum, Appears there is a popular problem with the product microssoft office suite being shipped out with the HP pavillion notkebooks.

     

    The microsoft office apparently does not last through the offered 60 day promotional period before shutting down and out.

    This notebook i bought as a gift , it became operational on the 10th of November and by the 16 th was no longer operational. I am just learning this prduct was a trial offer .

     

    Please send replacement validation code for the s/n cnf7382061, model # DV6628US that would at least get this service back operational temporarily till we can purchase a permanent validation code for this system.

     

     

    Thank you.

     

    Monday, December 17, 2007 7:53 PM

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    Hello O Craig,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

     

     

    Take care,

     

    Stephen Holm, MS

    Friday, December 28, 2007 8:36 PM

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    Since HP apparently installed the trial version of Office 2007, you'll have to contact them for assistance.

     

    Chat with HP Support:
    http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?&cc=us&lang=en

    Monday, December 17, 2007 10:50 PM
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    Hello O Craig,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    “How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

     

     

    Take care,

     

    Stephen Holm, MS

    Friday, December 28, 2007 8:36 PM