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Activation of one care... Error RRS feed

  • Question

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    Hi,

    I have a store purchased one care and I activated it few months ago.

    Unfortunately I had to do a full system restore in my PC and I lost

    everything. Now when I am again installing one care and activating

    it, there is a message saying key already in use. how do I deal

    with that. Cant install the full version even though I own one...

    this is frustrating.. Please help..

    Wednesday, June 25, 2008 10:04 AM

Answers

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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

     

    Wednesday, June 25, 2008 1:53 PM
    Moderator