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MS Office 2007 Professional "Genuine Problem" RRS feed

  • Question

  • Hi after years of using Ms Office 2003 Pro, I was convinced and decided to buy 2007 Pro version. The guys i buy my software are legitimate and trustworthy!

    I installed the product, activated it and everything ran smoothly. One day, after installing the SP2 when I opened the MS outlook I got a message that the product is not genuine! I went to "Help" and checked the activation status. it said that the program is activated; so no problems there. I restarted my PC and I did not get that message again. I repeated the process 5-6 times again and there was no problem. The very next day i switched on my laptop again, I open my outlook and there was that message again. I ran the MS update and I INSTALLED the updates for Office. This states that even Microsoft recognizes that my copy is genuine.

    I downloaded the MGADiag tool from Microsoft and here is the report I get:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PR3GX-3V88W-VFQ4X
    Windows Product Key Hash: EWdyJQkS1orNXUpn4sTqcbs96Mk=
    Windows Product ID: 89576-009-9472411-71036
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {E11C83F2-8085-4C4C-977A-44DA4FAC1CF8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E11C83F2-8085-4C4C-977A-44DA4FAC1CF8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VFQ4X</PKey><PID>89576-009-9472411-71036</PID><PIDType>5</PIDType><SID>S-1-5-21-2562903834-1204723374-1502346710</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A110</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V5.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20081212000000.000000+000</Date></BIOS><HWID>F6333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65759</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00142-009-947241-00-2057-6000.0000-2242009
    Installation ID: 016986872324129584281330347362522934332752275124038215
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VFQ4X
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEAAgABAAIABAABAAAAAwABAAEAeqhwC95MaprqTtaU4lhUn1SHwvVcOvL0hOd8yPiDrFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CALISTGA
      FACP            TOSCPL        CALISTGA
      HPET            INTEL         CALISTGA
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CALISTGA
      APIC            INTEL         CALISTGA
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri

    I AM SURE THAT MY COPY IS NOT PRODUCT OF PIRACY!

    Please could you provide help on my issue?

    Thank you
    • Changed type Carey FrischMVP Tuesday, September 8, 2009 2:46 PM Not a comment
    Tuesday, September 8, 2009 10:48 AM

Answers

  • Hello Ronin_GR,

    The mgadiag report is showing that the installation of Vista Business on your Toshiba satellite computer is a Genuine retail-licensed installation.

    But, you have a problem with the installed Office.

    Here is a snippet from your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Your installation of Office is not a retail license for Office 2007 Professional, which is what trustworthy software retailers should have sold you.

    It is a pirated copy of Office 2007 Enterprise, which is a Volume Licensing-only product not licensed for sale to individual consumers.  A Blocked VLK means that the business, educational, or government organization that was the original purchaser of this product suffered a loss of control over the product key, so in cooperation with Microsoft, to control the pirating of this product they Blocked the key from further use.

    Please return the product to the sellers and demand the Genuine product you paid for, or a full refund of your purchase price.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 9:11 PM
    Tuesday, September 8, 2009 3:14 PM
  • Hello Ronin_GR,

    You wrote, "Ok, I understand your point, however isn't this a case similar with the XP OEM Cds? After a couple of formats, you had to call Microsoft as if you were a pirate and explained the situation and then they would activate your copy."

    This is completely different.

    You example is one of attemtping to install a product meant for one computer (an OEM license) several times within a short period of time.  The activation servers are programmed to allow some fudge-factor.  But when exceeded the message you would receive is "This copy of Windows has been installed too many times" or similar.

    If you had purchased an OEM copy of Office, and installed it on say five or ten computers (or five or ten times on the same computer) over the course of a couple of days, you would run into the same situation as you mentioned for Windows. 

    The issue with your installation of Office is that it is a copy licensed to be installed on many computers, a Volume License.  These licenses are not to be sold to individuals because they are not the perpetual licenses that consumers expect, in other words, they are not permanently licensed.  Some varieties of volume licenses can be almost like a lease, where the company rents the software for a certain time and then when the lease is up, the key is blocked.  Other times the keys are blocked because the company lost control of the key and instead of the paid-for number of installations there are now 10 and 100 times as many because the product key got out on the internet.

    One way you can tell how rampant the pirating is, is by using a keyfinder utility to extract the product key and then just do an internet search for that key.  My guess is that you'll see at least 10 pages of hits for the key.

    Now let's talk about blame.  You seem to be mad at Microsoft for them "letting" this happen.  I can assure you that Microsoft management is almost as mad as you are over software piracy like this.  Remember, in your scenario, Microsoft did not collect one cent from your software purchase, because the people you bought this software from never bought it from Microsoft, they pirated it.  And if we give them the benefit of the doubt and assume they did not know they were selling pirated software, then their crime is not one of piracy but incompetence and maybe outright stupidity.  You should direct your anger at the people who sold you the pirated software.

    Finally, as a consumer no one is going to look out for you like you.  A full retail copy of Office Pro 2007 goes for about US$500, maybe US$450 if on sale.  If some individual was trying to sell you a $500 item at a price that is one-half or one-third of the normal price, you have to start thinking about whether it's too good to be true.

    From my understanding of your circumstances, you probably do not qualify for the discounted or complimentary replacement for counterfeit Office products, but please read the FAQ to be sure, and if there is any doubt, I would go ahead and request it anyway:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 9:16 PM
    Tuesday, September 8, 2009 6:43 PM

All replies

  • Hello Ronin_GR,

    The mgadiag report is showing that the installation of Vista Business on your Toshiba satellite computer is a Genuine retail-licensed installation.

    But, you have a problem with the installed Office.

    Here is a snippet from your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Your installation of Office is not a retail license for Office 2007 Professional, which is what trustworthy software retailers should have sold you.

    It is a pirated copy of Office 2007 Enterprise, which is a Volume Licensing-only product not licensed for sale to individual consumers.  A Blocked VLK means that the business, educational, or government organization that was the original purchaser of this product suffered a loss of control over the product key, so in cooperation with Microsoft, to control the pirating of this product they Blocked the key from further use.

    Please return the product to the sellers and demand the Genuine product you paid for, or a full refund of your purchase price.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 9:11 PM
    Tuesday, September 8, 2009 3:14 PM
  • Ok, I understand your point, however isn't this a case similar with the XP OEM Cds? After a couple of formats, you had to call Microsoft as if you were a pirate and explained the situation and then they would activate your copy.

    To install and uninstall such softaware buddles it's not so wise. I prefer to call Microsoft and purchase a licence key rather than uninstalling it. It is Microsoft's mistake that led to this. MY COPY IT IS NOT PRODUCT OF PIRACY. I aggree with you that it could be the property of an organisation and an insider sold it to the people i got it from. But, this is not my problem. MICROSOFT should have controled distribution, but they have not done so, because they want to have access to every PC. For example, if they controlled distribution, the price it would be high leading many individuals to less expensive software or open source. In this case Microsoft could be hurt a lot. So please Microsoft people do not blame the others for the situation you created.

    Dear Dan, I am sorry if this reply seems to be addressed to you. It is not, just your answer gave me the opportunity to say all this for Microsoft, because I am, till now, a loyal customer and they treat me as a pirate while they are the ones who have committed "piracy" by installing in people's PCs software they never, ever wanted or asked.

    I would be with them, if they banned my copy from the very beginning and not after one month!
    Tuesday, September 8, 2009 5:02 PM
  • Hello Ronin_GR,

    You wrote, "Ok, I understand your point, however isn't this a case similar with the XP OEM Cds? After a couple of formats, you had to call Microsoft as if you were a pirate and explained the situation and then they would activate your copy."

    This is completely different.

    You example is one of attemtping to install a product meant for one computer (an OEM license) several times within a short period of time.  The activation servers are programmed to allow some fudge-factor.  But when exceeded the message you would receive is "This copy of Windows has been installed too many times" or similar.

    If you had purchased an OEM copy of Office, and installed it on say five or ten computers (or five or ten times on the same computer) over the course of a couple of days, you would run into the same situation as you mentioned for Windows. 

    The issue with your installation of Office is that it is a copy licensed to be installed on many computers, a Volume License.  These licenses are not to be sold to individuals because they are not the perpetual licenses that consumers expect, in other words, they are not permanently licensed.  Some varieties of volume licenses can be almost like a lease, where the company rents the software for a certain time and then when the lease is up, the key is blocked.  Other times the keys are blocked because the company lost control of the key and instead of the paid-for number of installations there are now 10 and 100 times as many because the product key got out on the internet.

    One way you can tell how rampant the pirating is, is by using a keyfinder utility to extract the product key and then just do an internet search for that key.  My guess is that you'll see at least 10 pages of hits for the key.

    Now let's talk about blame.  You seem to be mad at Microsoft for them "letting" this happen.  I can assure you that Microsoft management is almost as mad as you are over software piracy like this.  Remember, in your scenario, Microsoft did not collect one cent from your software purchase, because the people you bought this software from never bought it from Microsoft, they pirated it.  And if we give them the benefit of the doubt and assume they did not know they were selling pirated software, then their crime is not one of piracy but incompetence and maybe outright stupidity.  You should direct your anger at the people who sold you the pirated software.

    Finally, as a consumer no one is going to look out for you like you.  A full retail copy of Office Pro 2007 goes for about US$500, maybe US$450 if on sale.  If some individual was trying to sell you a $500 item at a price that is one-half or one-third of the normal price, you have to start thinking about whether it's too good to be true.

    From my understanding of your circumstances, you probably do not qualify for the discounted or complimentary replacement for counterfeit Office products, but please read the FAQ to be sure, and if there is any doubt, I would go ahead and request it anyway:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 9:16 PM
    Tuesday, September 8, 2009 6:43 PM
  • "I aggree with you that it could be the property of an organisation and an insider sold it to the people i got it from. But, this is not my problem. MICROSOFT should have controled distribution."

     

      OK, if that is true, then if someone inside a company steals the company's Ford Truck and sells it to you, It's not your problem, it's the fault of Ford for not controling distribution? right?

    Tuesday, September 8, 2009 9:30 PM
  • Dear Dan,
        
         Thank you for your answer. I contacted the guys I bought the copy and they committed to resolve the issue. I told you from the very beginning that they are serious. Apparently, the situation must be as i described below. An insider of the VLK assigned organisation probably sold it to them. So far nothing wrong with me. As an economist 1 person and a small company tried to make money that otherwise would have been more difficult. As long as they resolve my issue as a consumer, then I am ok.

    Now let me tell you about Microsoft's policy and how mad they are about this kind of "Piracy". THEY ARE NOT. They know it and they want it to happen. Imagine the number of the small enterprises that they could not acquire a suite like MS Office. What would they do? They would simply use Open source software or cheaper ones. This would lead consumers to flow to this kind of products, then those products would attract more attention, and more innovation would have been taken place into them. Microsoft would lose market share resulting a huge price drop in their products resulting profit reduction and much more.................... Check what happened with the online Office suites....................................Now you understand that by allowing the above sort of Piracy it does not result many cents into Microsoft's pockets, but it does not create flow towards its rival firms too. Trust me by treating consumers like pirates it wont serve them for long!

    If they treat me as a pirate that I bought a Legitimate copy of their software 20% less the retail price (Please note that in Europe the MS Office Professional costs 550 EUROS = 792 USD) how should I treat them, that after I installed my Windows I found there without my Will IE, WMD? If in the US the price of MS Office was the same as in Europe, I wonder what would happen! I appreciate what they have offered so far, but by no means they have the right to harm the final consumer. They try to turn the final consumer against the small software firms. Believe me, it wont be this way.

    Anyway, thank you for your time and your elaborate reply.
    Tuesday, September 8, 2009 9:54 PM
  • Dear Mithdraug ,

          Are you kidding or what? A VLK volume is not distributed like that from companies like MS. They do it because they want to make their product popular. They know the risk. Didn't you see what happened with VISTA? They did a premature launch and you see the results! They could not overtake XP. People think that XP are better than VISTA. We all know that this is by far false. To say that XP is better than Vista is as if you say that Ford fiesta is better than 911 Porsche Carrera.

    Finally, in my case the guy did not steal his truck from Ford. Ford had given him a truck to use it with full rights when he was an employee. By having the full rights he sells it to another company. The sale is legitimate (full rights). Then the other company sells it to me. Can you tell me where is my fault? Why they want to chase me and not the managers of Ford who did not control the give away of the trucks?

    In other words, from now on the final consumer must be very careful when he buys MS products, because he might get in trouble, according to your argument. This is due to the fact, according to your argument, that if Ford is not liable all the rest are!
    Tuesday, September 8, 2009 10:12 PM