Office 2003 genuine advantage error message RRS feed

  • Question

  • I have been given the correct company product code key for ms office 2003 and i have updated the registry with this correct code as per steps outlined in KB895496. I continue to receive a message when opening an Office app that states "This copy of Microsoft Office is not genuine".
    I am pasting in the results from the Diagnostic Tool below

    Diagnostic Report (1.9.0006.0):


    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {8BCBB332-CAB3-4CC9-AB6F-DCE657BCC099}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered,

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-231-1

    Resolution Status: N/A


    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A


    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes


    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002


    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 100 Genuine

    Microsoft Office Publisher 2003 - 100 Genuine

    Microsoft Office Project Professional 2003 - 100 Genuine

    Microsoft Office Visio Professional 2003 - 100 Genuine

    OGA Version: Registered,

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-231-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Avant Browser\avant.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8BCBB332-CAB3-4CC9-AB6F-DCE657BCC099}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2003122326-2596344859-1222493648</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20060731000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>AD7C3C07018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D520</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>40E86E2118BDD00</Val><Hash>BFTCqJmD8HpDavf++wUW4ryOgeg=</Hash><Pid>73931-640-5211471-57110</Pid><PidType>14</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72082-640-0000106-55773</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55179</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55293</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    Licensing Data-->



    HWID Data-->



    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation

    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System


    OEM Activation 2.0 Data-->



    Sunday, November 1, 2009 4:59 PM


  • Hello Dan,

    Two days in a row with no more nongenuine messages!

    many thanks for your help.

    Cheers, paul
    • Marked as answer by phughes999 Tuesday, November 3, 2009 1:37 PM
    Tuesday, November 3, 2009 1:37 PM

All replies

  • Hello phughes999,

    Try running the MS FixIt in Method 2 of this MS KB article:  http://support.microsoft.com/default.aspx/kb/903275

    After it completes, open an Office program and activate Office if necessary.


    Visit www.microsoft.com/genuine and Validate Office.  Office should Validate normally.

    Next open an Office program to make sure the nongenuine notice is not being displayed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 1, 2009 7:28 PM
  • Hello Dan,

    I had neglected to mention I followed these same steps yesterday but not necessarily in the same order as you have suggested.

    Again today at first log-on I got the OGA message.

    So I ran through the steps as you wrote it.
    - I did not get asked to activate Office and then re-started my laptop
    - I validated Office with message Validation Successful
    - I opened Excel with no Non-genuine message

    I will wait until I log-on tomorrow to provide an update.

    Thanks for your help.
    Sunday, November 1, 2009 8:14 PM
  • Hello phughes999,

    Thanks for keeping us updated.

    What we have been attempting to do is clear the Office license file associated with your previous nongenuine installation of Office and have your now-genuine installation of Office generate a new one.  Once the OGA Notifier sees and acknowledges that the new license file is for a genuine installation of Office, it is reset and will not display the nongenuine notices.

    As we have seen, sometimes this can take a bit of work.

    If you don't see any nongenuine notices for a couple of days in a row, I think we can call this one done. :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 1, 2009 8:52 PM
  • Hello Dan,

    Two days in a row with no more nongenuine messages!

    many thanks for your help.

    Cheers, paul
    • Marked as answer by phughes999 Tuesday, November 3, 2009 1:37 PM
    Tuesday, November 3, 2009 1:37 PM