I have a problem when dialing numbers from a Polycom CX700 Tanjay phone. If
I pick up the receiver or hit the speaker phone button and then start to
dial a number, the phone dials after entering 3 digits. I am not able to
enter the rest of the number. If I enter the number first and then hit the
call button, the CX700 behaves like MOC on my PC and dials the number.
I understand that when you take the CX700 off hook and dial the number, it
uses its location profile's normilization rules to know when to start
dialing. We use 3 digit extensions internally, so I have a normilization
rule for 3 digit extensions. I also have 3 more rules, for seven digit, 10
digit, and Long Distance US numbers. I know that the CX-700 is dialing
after entering 3 digits because of the 3 digit normilization rule.
If I delete the 3 digit extension normalization rule, the 7 digit rule seems to control things... so that If I try to dial 18606331234 the CX700 starts to dial after the first 7 digits, 1860633 is what is passed on to the gateway. It seems that the first rule that matches the digits entered causes the CX700 to start dialing.
I would like to know what I need to do to be able to call both 3 digit extensions and seven or ten digit phone numbers from the CX700 phone in the off hook position. Is it possible?
Here are my 4 normalization rules, listed in the same order as defined in
the Location profile:
LDCallingUS
^1(\d{10})$
+1$1
10DigitCallingUS
^(\d{10})$
+1$1
7Digit
^(\d{7})$
+$1
3DigitExtension
^(\d{3})$
+$1
