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unable to purchase wga kit ...just get a blankpage RRS feed

  • Question

  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-DB87B-QDGKR-X7TK6
    Windows Product Key Hash: OXirRapTAQNv2Xf+U7uEi+sf9pA=
    Windows Product ID: 55274-643-9887021-23970
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {1989ACE4-0373-4359-91BA-2009A0098AB4}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1989ACE4-0373-4359-91BA-2009A0098AB4}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X7TK6</PKey><PID>55274-643-9887021-23970</PID><PIDType>1</PIDType><SID>S-1-5-21-602162358-651377827-725345543</SID><SYSTEM><Manufacturer>Unknown</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2.0Z    </Version><SMBIOSVersion major="2" minor="3"/><Date>20020908******.******+***</Date></BIOS><HWID>96F43CFF0184A053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, July 25, 2007 7:55 AM

Answers

  • Anonymous2265,

     

    You may be having trouble because your default browser is set to the Yahoo browser.

     

    Please try setting your default browser to Internet Explorer, restart the computer, and retry the order process once more.  This KB has the steps you need to take (ignore the part about Netscape): http://support.microsoft.com/kb/283127/en-us

     

    Post back to tell us if it worked for you

    Wednesday, July 25, 2007 11:49 AM
  • Morning,

     

    Please follow the KB article Dan provided. If this doesn't work we need to know so we may be able to provide assistance. Where are you located? 

     

     

    Thank you,

     

    Stephen HOlm, MS

    Wednesday, July 25, 2007 6:20 PM

All replies

  • Anonymous2265,

     

    You may be having trouble because your default browser is set to the Yahoo browser.

     

    Please try setting your default browser to Internet Explorer, restart the computer, and retry the order process once more.  This KB has the steps you need to take (ignore the part about Netscape): http://support.microsoft.com/kb/283127/en-us

     

    Post back to tell us if it worked for you

    Wednesday, July 25, 2007 11:49 AM
  • Morning,

     

    Please follow the KB article Dan provided. If this doesn't work we need to know so we may be able to provide assistance. Where are you located? 

     

     

    Thank you,

     

    Stephen HOlm, MS

    Wednesday, July 25, 2007 6:20 PM