Subscription ID has changed RRS feed

  • Question

  • I have changed my live ID to an updated email address as I do not use the other one any more.  (I do not have access because I changed my email provider) My Windows Live One Care uses the old one.  Can I change this somehow?  I am wanting to add another PC to my subscription and am wondering the proper steps.
    Friday, May 1, 2009 4:44 PM


  • Just continue to use the old Live ID.It doesn't have to be an active e-mail account.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, May 1, 2009 4:51 PM

All replies

  • Just continue to use the old Live ID.It doesn't have to be an active e-mail account.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, May 1, 2009 4:51 PM
  • Jim's right, but there is an additional step you can take if the subscription isn't near expiration.  Just log into the (old) Windows Live Billing account at the following link using the old password too:


    Then click the 'Go to personal information' link near the top of the page.

    There, click 'Edit personal information' and change the 'Contact e-mail' to your new e-mail address.

    Now any notifications that are sent will come to your new email address, so only the OneCare 'backend' is actually using the old name.  This doesn't matter because the billing account is really entirely separate from the personal email account.  This is confusing, I know, but the two accounts are really completely independent, they just appear the same because you named the OneCare account the same as your email originally and no doubt used the same password, though those are now separate too.

    If your OneCare Subscription will be ending soon, this work probably isn't worth it, since you can just drop the account and create a new one using your new email address.  However, if it will be around past mid-year, it's probably the last account you'll need since OneCare support will end over the next year anyway.  See the 'Announcement 11-18-08' at the top of this forum if you hadn't heard about this.

    Windows OneCare Forum Moderator
    Friday, May 1, 2009 5:18 PM
  • Thanks for the response.  I actually had to go install software to remove my ID and then re-enter in my new live id as per the following instructions.

    When you installed OneCare, you may have entered a Windows Live ID. When you try to activate your OneCare subscription using a different Windows Live ID, the Windows Live ID may be unavailable, and you are unable to update or change it. Run the following tool to reset your Windows Live ID.

    1. Copy the following web address, open your Internet browser, paste the address in the address box of your browser, and then press ENTER.



    2. Click Save.
    3. Select a location where you want to save the file, and then click Save.
    4. Go to the location where you saved the file.
      In Windows XP, double-click the file.




      In Windows Vista, right-click the file, and then click Run as administrator.

    5. Click Run, and then click Continue.
    6. When the repair tool starts, click Continue.
    7. Read the licensing agreement. If you agree to it, click I accept the terms of the End?User Licensing Agreement, and then click Continue.
    8. Click Start.
    9. Follow the on-screen instructions.
    10. When the installation is complete, open OneCare, and then click Subscribe.
    • To create a Windows Live ID, visit the Windows Live ID website, and then click Sign up.
    • If you've forgotten your Windows Live ID password, visit the Windows Live ID password reset page, and then follow the on-screen instructions.
    ,IS_Windows OneCare Live v2 , , dievildnif , elbuortningis , noitavitca , qaf , qaf , qaf , qaf , qaf , qaf , qaf , qaf , qaf , qaf search WLID locate open assistance 80048869
    Friday, May 1, 2009 7:24 PM
  • Those instructions are for removing the LiveID used to register a trial copy of OneCare so that you could use the Circle functions. It does not change the liveID for your subscription. The LiveID used to activate the subscription is your Billing account. Using a different LiveID did not switch your copy of OneCare to a new LiveID - it is now in trial mode with your new LiveID unless you were able to switch your Billing account from the old LiveID to the a one.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, May 3, 2009 1:35 AM