Screen goes blank after next button is pressed RRS feed

  • Question

  • My Live One Care subscription was about to run out and I bought a new disk. I went through all of the steps correctly,  After giving my Live 1 name and password,  the instructions stated to put inj product key press next.  I did so most of the evening, over and over.  Each time the information screen goes totally blank (white inside a frame)  and nothing happens after that.  The hard drive works for about 1 minute then stops only to  blip a couple of times.   Nothing happens after that.  Well here it is 3:30am and here I sit.  Whats wrong?

    Friday, August 15, 2008 10:31 AM


  • Go to billing - https://billing.microsoft.com/home.aspx find your One Care subscription and select "Renew this service". At the payment screen select "Pre-paid PIN or Token" as the payment method and enter your 25 digit product key. This should work to renew your subscription.


    Friday, August 15, 2008 12:43 PM

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