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KB892130 update fails RRS feed

  • Question

  •  

    I'm having the same trouble that othes have posted about.  Did the "Validate Windows" step, and then rebooted.  Microsoft Update was then able to download 29 updates, but failed to install any of them.  So, I've downloaded the diagnostic tool, and the report is here:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2KXHF-XYW6J-233J6
    Windows Product Key Hash: WRQze3m5oLwvVvLbgZ6hwYZb7+0=
    Windows Product ID: 55274-OEM-2215317-91058
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1BE39593-5C9F-4D4E-BC5B-CEBBECFCE815}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BE39593-5C9F-4D4E-BC5B-CEBBECFCE815}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-233J6</PKey><PID>55274-OEM-2215317-91058</PID><PIDType>3</PIDType><SID>S-1-5-21-355628381-3402433507-3992054447</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 200</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20080131000000.000000+000</Date></BIOS><HWID>551C3BF70184C06B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro VOSTRO_200</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>799DAAAA9E4CEAC</Val><Hash>9dTQ8GS2/E+7GfRDDQ64NpwQ5u0=</Hash><Pid>81599-854-6367222-65293</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Friday, July 11, 2008 7:52 PM

Answers

  • Carroll,

     

    First please try and use Internet Explorer vs. using Firefox for the validation process. 

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS
    WGA Forum Manager

     

     

    Friday, July 11, 2008 7:56 PM

All replies

  • Carroll,

     

    First please try and use Internet Explorer vs. using Firefox for the validation process. 

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS
    WGA Forum Manager

     

     

    Friday, July 11, 2008 7:56 PM
  • 1.  No, my issue is not related to Product Activation.  Windows activates just fine on the system in question.  The problem is with the update to Windows Genuine Advantage Notification, referenced in KB892130.

    That is the problem I'm having on the system in question.  I go to Windows Update.  Get the notice to download "software to improve the update process" or words to that effect.  The system downloads the update referenced in KB892130.

    It then attempts to install the update.  The update process fails.  I'm presented with a page that states it failed, and to click on a link to view a list of successful and unsuccessful updates.  The failed update (again, KB892130) is not listed as either a failed or successful update.  It is not listed anywhere on that page.

    I've tried all the suggested fixes noted on this forum, and nothing has worked.  The update referenced in KB892130 continues to show up in the list of necessary updates.  It continuously fails the update process.

    That is the issue I'm having.
    Friday, July 25, 2008 2:57 PM
  • Microsoft Genuine Advantage – Diagnostic Site 
    http://www.microsoft.com/genuine/diag/

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Proposed as answer by MiaOrmonde Friday, August 19, 2011 6:16 PM
    Friday, July 25, 2008 3:34 PM
    Moderator
  • Carroll,

    I had marked your post as answered because you did not reply back. Let me provide you with more information.  Unfortunately Windows Update issues fall outside the scope for WGA support but I will try and provide you with self-help options for a resolution as well as submitting a free support request. Please visit the Discussions in Windows Update Forum located here: 
    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Should this not work Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for Windows Update problem which you are experiencing. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).


    Stephen Holm, MS

    Friday, July 25, 2008 6:49 PM
  • Thanks for the information.  I will check all the information out you have provided when I go back to the office this coming Monday. Thanks again.
    Saturday, July 26, 2008 1:52 AM
  • Thank you! This solved my problem inside XP Mode (inside which I received the same error).

    Mia


    Mia Ormonde
    Friday, August 19, 2011 6:16 PM