Hi, one of our customer is facing a strange issue. They are using CRM Online, so 2011 + RU 12, qith Windows 7 + Office 2010.
They're using Outlook plugin. With the plugin they are not able to see the folders "accounts" and "contacts". If you click on them, the plugin start to load withe the classic animation, but it will never display results. Some other things,
like opportunities for example, are working fine.
The tracking reports some errore like:
[2013-03-27 12:30:37.645] Process:OUTLOOK |Thread:2016 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString
File: c:\bt\42814\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
But I don't know if they are related to my problem. Any ideas please?
